The Content Collection feature of Touch Stay is an advanced feature to support property managers obtain information about the homes they manage, directly from the property owners. If you would like to use this feature in your account, then please reach out to support, who will activate it for you (free of charge). Note: Currently, the Content Collection feature only supports English.

This article explains how to create email prompts as part of the Content Collection tool.

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Prompts are email templates that you can use to share the form link with your owners directly from Touch Stay. They are optional, as you could alternatively download the form links and send them via a separate system, such as your CRM.

To create new prompts, head to the Content Collection page from the main side menu and select the Prompts tab. In the "+ Add prompt" button dropdown, choose “Custom prompt.” A form will then appear for you to complete with the details of your email prompt template, starting with the form name - this name is for your internal use only, it won't show on the form to your owners.

This is the name that your email will appear to come from, this should be your business name, ideally use the exact same name you would use on other communications with your owners. You can also set the reply-to email address by placing the email in angle brackets after the name, for example:

Beach Rentals <[email protected]>

This email would appear to come from: Beach Rentals

And when the user hits reply, it would go to: [email protected]

If you don't add an email address in angle brackets, replies go to [email protected].

The subject line of your email, ideally making it clear that the recipient needs to take some action.

The main body of the email. Be sure to explain what needs to be done and why. Always include the field code {{content_collection_form_link}} if you want the prompt to have a link to the owner's form.

⚠️ If you copied this field code from an older version of this article with # in front of it, delete the #. Otherwise the # shows as plain text in your email.

The owner's first name, last name and email address are used when sending prompts. To update them, go to the Forms tab on the Content Collection page, open the owner's form and use its owner details option.

You can also add or update the owner details when creating a new single form. See How to create Content Collection forms for more detail about creating forms.

If you have many guides and owners, then we can help upload the owner details in bulk for you, please reach out to support if you need help doing that.

Prompts can be used when creating forms to send the link to the owner at that time, but you can also use prompts to ask your owners for more detailed answers or to remind them to complete the form. See How to create Content Collection forms for how to send a prompt when you create a form.

Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.

You can also reach out to our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.