Touch Stay integrates with Anytime Booking to import your units and then automate the sending of invitations for confirmed bookings. If you don't have a Touch Stay account yet then you can sign up here for a free 14-day trial. Once you have a Touch Stay account, then follow the steps below.
Table of contents:
Step 1. Connect your Touch Stay & Anytime accounts
First, you need to authorise your Touch Stay account with Anytime and will need both your account number and an API key for this. Anytime support can provide you with the API key, reach out to their support and ask for an API key to connect to Touch Stay. Your account number can be found on the "Your Account" page in Anytime, hover over your account name at the top left and copy the Account No.
Once you have your Account No. and the API key from Anytime, go to Integrations in the left sidebar, open the Partners tab and click "Connect" underneath the Anytime logo. Paste your Account No. and API key into the boxes and click Save.
Step 2. Match Anytime units
Once authorised, go to the Match tab to pair any existing Touch Stay guides to your Anytime units. Use the drop-downs to select the correct Anytime units for each Touch Stay guide. You can map multiple Anytime units to a single Touch Stay guide. When complete, click Match Selected. If you don't have any to match, simply move on to the Import tab.
Step 3. Import Anytime Units
If you have any remaining unmatched units from Anytime, click on the Import tab to import them into Touch Stay. Simply check the ones you want to import and click the Import Selected button. If you don't want to import any, or don't have any remaining, simply move on to the next step.
Touch Stay will import the following:
Unit Name
Unit Address
Each unit imported will create a new Touch Stay guide. If you want to link multiple units to a new guide then import one Anytime unit to generate the Touch Stay guide record and then go back through the matching step to link the additional units to the new guide.
Step 4. Complete guide creation (for new Touch Stay customers only)
Matching or importing rentals won't automatically sync reservations from Anytime, so now is the time to check the content of your welcome books and make sure they're in tip-top shape and ready to share with your guests.
If you're new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.
Step 5. Sync and configure guide link sharing
Once you start syncing, Touch Stay sends the link to the relevant guide back to Anytime for every synced booking, for use in the Anytime messaging system. This can be useful if you want to take advantage of the message triggers in Anytime and, for example, only send your guide link to guests after they have paid their deposit in full or signed your terms and conditions.
Activate the sync
Go to Integrations and open the Sync Reservations tab (legacy Hub: Sync bookings).
Set your sync options, including Send links to Anytime. Setting it to Yes means bookings that have no guest email and no phone number are still added as link-only invitations, so they get a guide link you can share through Anytime.
Select the guides to sync using the checkboxes — Select all is at the top, next to Sync Selected.
Click Sync Selected.
💡 If you change the sync options later for guides that are already syncing, click Resync Guides when it appears to apply them.
Add the Token to any relevant message templates in Anytime
The Touch Stay guide link has its own Token in the Anytime edit message screen called "TouchStay Guide Link".
Wherever you place this Token in an Anytime message template it will be replaced by the link to your Touch Stay guide when the message is sent out.
Contact Anytime support if you need any help in creating message templates and using Tokens in Anytime.
WARNING: A note about Anytime message timing: there will be a slight delay between the booking arriving in Anytime and the link being sent back from Touch Stay whilst our respective systems process the booking, generate the link and pass it back. Therefore we recommend NOT adding your "Touch Stay Guide Link" Token to Anytime messages that are sent out as soon as the booking is received. Instead, we recommend adding a message ~1 hour later or perhaps the next day that's dedicated to introducing guests to everything they'll find in your guide book.
What happens if I'm already using Message Hub? Once you start syncing, we'll send the link for your future bookings to Anytime. Note that we won't change any of your existing invitations in Touch Stay, so your Message Hub messages will all continue to send from Touch Stay as scheduled.
If you want to stop using Message Hub for future bookings then you would need to archive the relevant Message Hub message templates. This prevents them from being added to any future bookings that come in. Note that archiving message templates won't affect any existing invitations, if you want to cancel any Message Hub messages that are already scheduled then that will need to be done manually by deleting each message from the relevant invitation.
If you decide to stop using Message Hub for some, or all, of your messages, it will likely be easiest to transition away from using Message Hub and allow existing guest invitations to complete their Message Hub message journey, rather than deleting scheduled Message Hub messages and then trying to set up messages in Anytime to catch each guest at the correct point in their message journey.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.