My photos aren’t all loading in the guest view, what can I do?

If you are experiencing issues with photos not loading in the guest view topics, then the most likely explanation is your web browser cache is missing the images and needs a manual refresh of the page. Web browsers store images of regularly visited web pages in their cache to speed up loading times but occasionally the cached images can get lost or corrupted. In most cases, your web browser will recognise when images are missing and automatically reload them but we have found Safari on iOS and Macbooks, in particular, isn’t always very diligent in this.

A manual refresh should force a reload, use Cmd+R on Apple, Ctrl+R on Windows. If your browser is being particularly stubborn, then you may need to clear the cache. The cache clear options are usually found in the privacy settings of your browser, check your browser help for further details.

If the images aren’t loading on your iOS device (iPhone or iPad), swipe up to the recent apps view, swipe horizontally to find Touch Stay and then swipe up again on Touch Stay to close it. Finally, reload from the home screen icon.

If you continue to have issues, then please raise a support ticket from within your account and we’ll look into it.