The AI Chatbot Explained
The AI Chatbot (currently in beta) transforms your Touch Stay guidebook into an instant Q&A assistant for your guests. This conversational tool is embedded directly within your guidebook, allowing guests to ask property-specific questions like “What’s the Wi-Fi password?” or “Are there any restaurants nearby?” and receive instant, accurate answers based solely on the content you’ve provided.
This feature automates responses, saving you time while enhancing the guest experience. As the AI Chatbot is still in beta, responses may not always be perfect, but your feedback will help us refine and improve it over time.
Note: If you’re interested in enabling the AI Chatbot for your account, please reach out to our support team, and we’ll be happy to assist.
In this article:
AI Chatbot Overview
- Seamlessly integrates into your Touch Stay guidebook.
- Guests can click the "Chat" button in your guidebook to ask questions.
- Provides instant responses based on your guidebook content and any points of interest you’ve included.
- Focuses solely on property-specific queries, such as “What’s the Wi-Fi password?” or “Are there any restaurants nearby?”
- Politely informs guests if a question is unrelated, letting them know it can only respond to property-specific queries.
With this feature, your guests get quick, accurate answers, saving you time and enhancing their experience!
How to Enable the AI Chatbot
Log in to the Dashboard:
Go to your Touch Stay account dashboard.
Open Settings:
Navigate to Settings > Preferences.
Activate the Chatbot:
Toggle the AI Chatbot option to "On." You’ll see a popup explaining the beta status of the feature.
Complete Setup:
Once activated, the chatbot will automatically use your guidebook content to assist guests.
Once it's enabled, the chatbot will be shown in your guidebook like this:
FAQs
1. What types of questions can the chatbot answer?
The chatbot responds to property-specific questions such as Wi-Fi details, check-in instructions, and points of interest from your guidebook. It does not handle general or unrelated enquiries.
2. Can I customise the chatbot’s responses?
Not at this time. The chatbot relies on your guidebook content to provide answers, so keeping your guide updated ensures better responses.
3. Is this feature available to all users?
Currently, the AI Chatbot is available only to beta users.
4. What happens if the chatbot gives an inaccurate response?
As this is a beta feature, occasional inaccuracies may occur. However, guests can still access the guidebook content directly, use the search feature, or contact the property owner via the guidebook for accurate information.
5. Who is it available to?
It's available for customers with Short Term Rental subscription.
6. How can I share feedback about the chatbot?
We’d love to hear from you! Contact us at support@touchstay.com with your thoughts and suggestions.
Best Practices
- Keep Your Guidebook Updated: Ensure the information in your guidebook is accurate and complete for better chatbot responses.
- Inform Guests: Let your guests know that the chatbot is an experimental feature and may occasionally provide incomplete responses.