Hosteeva Integration

The steps to complete your integration:

Connect your Touch Stay and Hosteeva accounts to import Hosteeva property & reservation data into your guides and make it easier to share guides with your guests.

Step 1. Connect your Touch Stay & Hosteeva accounts

You will need your Hosteeva Access Token to get started. Login to your Hosteeva account and click on API & Integrations and then copy the Access Token.


Step 2. Match Hosteeva properties

You can now match existing Touch Stay guides to your Hosteeva properties. Go to Integrations > Match and use the drop-downs to match the correct Hosteeva property for each Touch Stay guide. 

Step 3. Import Hosteeva properties

If you have any remaining unmatched properties from Hosteeva, go to Integrations > Import. Click the remaining properties you want to import and click ‘Import selected’.

Each imported listing will create a new Touch Stay guide and populate them with the following details from Host Tools:

  • Listing Name
  • Listing Address
  • Listing Location

Step 4. Complete guide creation (for new Touch Stay customers only)

Now is the time to check the content of your guides to make sure they are ready to share with guests before you complete the integration and sync your Host Tools reservations.

If you’re new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your guide content. If you have more than 20 properties, please contact us at support@touchstay.com to find out more about our onboarding service.

Step 5. Personalisation settings

You can map Host Tools listing & reservation data fields to Touch Stay custom fields or topic customisations. These can then be inserted into guides and guest messages to personalise them for each reservation. The following paragraphs explain how to map and sync Host Tools reservation data to your custom fields or topic customisations.

The following Host Tools reservation data fields will be automatically mapped to standard field codes in your Touch Stay account:

  • Guest first name (data type: Text)
  • Guest last name (data type: Text)
  • Arrival date (data type: Number)
  • Departure date (data type: Number)
  • Guest contact phone number* (data type: Number)
  • Guest contact email address* (data type: Text)

*Some OTAs and booking sites do not always provide the guest email address or phone number, so the availability of these two data points are dependent on the platform the guest used to complete their reservation.

The following Host Tools reservation data fields are also available through the integration. They are optional and can be manually mapped to a Touch Stay custom field: 

  • Confirmation code (data type: Text)
  • Lock Code (data type: Text)
  • Reservation Check-In Time (data type: Number)
  • Reservation Check-Out Time (data type: Number)
  • Invitation notes (data type: Text)

To connect any of these optional data fields to Touch Stay custom fields go to Integrations > Map data and click the '+Add new mapping' button. 

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