Mews Integration

The steps to complete your integration:


Connect your Touch Stay and Mews accounts to import Mews spaces & reservation data into your guides and make it easier to share guides with your guests.

Step 1. Connect your Touch Stay & Mews accounts

You will need your Mews Access Token to get started. Login to your Mews account and click on Marketplace from the main menu. Use the search box on the left to search for 'Touch Stay'. Click 'Explore' next to the Touch Stay logo then click the 'Connect Integration' button at the upper right of the card. This will generate an Access Token and it will be emailed to the Touch Stay support team who will then forward the code to you.

Once you have received the code by email, come back to Touch Stay go to Integrations and click Connect under the Mews logo.

Paste your Mews Access Token into the box and click 'Save'.

Step 2. Match Mews spaces

Once authorised, go to the Match tab to pair any existing Touch Stay guides to your Mews spaces. Use the drop-downs to select the correct Mews space for each Touch Stay guide. When complete, click "Match Selected”. If you don't have any guides to match, then move on to the Import tab.

Step 3. Import Mews spaces

If you have any remaining unmatched spaces from Mews, go to the Import tab to import those into Touch Stay. Simply check the ones you want to import and click the “Import Selected” button.

Touch Stay will import the following:

  • Space name
  • Property address

Each rental imported will create a new Touch Stay guide.

Step 4. Complete guide creation (new Touch Stay customers only)

Matching or importing spaces won’t automatically start syncing bookings from Mews, so now is the time to check the content of your guides and make sure they’re ready before you sync bookings with Mews.

If you’re new to Touch Stay, then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.

Step 5. Guide sharing options

There are two main ways to send your guide link to guests.

To automatically share a trackable guide link for each booking you can send email or text message guests through Memo, Touch Stay's messaging tool. The reservations from Mews will then follow your message workflow you set up and any default settings as defined by the templates that you create.

See the Memo help articles for how to add message templates and create a notification journey for your guests.

If you are using the Mews messaging tools to communicate with guests, you can copy and paste the relevant guide link in to your Mews message templates using the Quick share link that you can copy from the Invite & Share tab for each individual guide.

You can also download the Quick Share links in bulk for all your guides from the downloads option on the Guides list page.

Step 6. Sync reservations

Once your guides and message templates are ready, then you can start syncing with Mews.

Go to the Sync reservations tab on the Integration page. Select the guides you want to sync using the checkboxes. Use the “Select All” option at the top right of the page to select all in one go. Click Sync Selected once ready.

Here you can choose whether to import all your future reservations or have Touch Stay only import new reservations. If you are new to Touch Stay then choose “All reservations”. If you are already a user of Touch Stay messaging before you connect your Mews account, then it’s best to choose “New reservations only” to prevent duplicate reservations being imported.

If you have selected “All reservations” then all your future dated reservations from Mews will now be imported and will generate invitations and schedule email or SMS messages based on the booking details and your Touch Stay message templates. All future reservations for Mews spaces matched to Touch Stay guides with the sync active will also now be imported automatically.

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