The Store Explained

The Store lets you sell products or services directly through your Touch Stay guidebook. Guests can browse your offerings in a dedicated Store tab, making it easy for them to discover and order what you provide - right when they’re planning or enjoying their stay.

Typical examples include:

Late check-in or late check-out

Breakfast hampers or welcome baskets

Local tours, activities, or equipment hire

By using the Store, you can:

Boost revenue by promoting upsells in a clear, guest-friendly format.
Save time by managing all your offers in one place, instead of handling ad hoc requests.
Enhance guest experience by making extras simple to find and order.

You can add products, organise them into categories, set prices and quantities, and manage your store settings - all from the Store section in your Owner Portal.

How to Set Up Your Store

✨ If you used the old Upsell Widget, your items have already been migrated to the new Store. Just review your setup to make sure everything looks correct.

Follow these steps to enable the feature and start offering products or services to your guests.

Step 1: Open the Store

In your Owner Portal, click on Store in the main menu.
Click Setup your store to launch the setup flow.

Step 2: Complete Store Setup

You’ll be guided through a short setup modal with required fields:

Purchase notifications → Choose how you’d like to receive order alerts (Email / SMS / Both).
Terms & Conditions link → Add a link to your terms (refunds, cancellations, etc.).
Currency of a store → Select a global store currency (applies to all items).
Guidebooks → Choose which guidebooks will include the store (all by default).

💡 When you finish setup, we’ll preload some example items to help you get started faster. You can edit or delete them as per your preference.

Step 3: Add Items

Go to the Items page.
Use Add product to create items with:
- Product name & description
- Price per item (currency already set globally)
- Maximum quantity per order
- Product image
- Coming soon: Optional tags
Select or create categories (with title + icon) to keep things organised.

Toggle product items on/off to control availability in your Store via Available for sale toggle in your Items page.

Step 4: Go Live & Review

When ready, publish your guidebook - guests will now see your Store in a dedicated tab in their guidebooks.
Use the Preview button to see how your store looks inside a guidebook.

Best Practices

Keep your offers fresh: Regularly update product details, images, and availability to keep guests engaged and increase conversions.
Highlight what matters most: Feature your most popular or high-value items (like late check-out or hampers) at the top so guests don’t miss them.
Be transparent: Use your Terms & Conditions to clearly explain refunds, cancellations, or service limitations - this builds trust.
Test before publishing: Always preview your Store to make sure items display correctly and notifications are working.
Communicate proactively: If there are order delays or changes, let your guests know quickly to maintain confidence.

FAQs

Can I sell more than 20 products?

Currently, each store supports up to 20 products. This helps maintain a clear and user-friendly experience for guests.

How are payments handled?

Touch Stay Store does not process payments yet within the platform. Guidebook owners are responsible for handling payments externally based on their Terms and Conditions.

What notifications will I receive?

You’ll get an email, SMS or both (based on your Settings) whenever a guest places an order. Notifications include item details, quantities and total price.

What happens if I’m unable to fulfill an order?

Include clear instructions in your Terms and Conditions about how unfulfilled orders will be handled. Communicate with your guests directly if an issue arises.

Can guests track past orders?

Currently, guests cannot track their past orders directly. We will improve it in the upcoming releases.