Rentlio Integration
Connect your Touch Stay and Rentlio accounts to import Rentlio properties & booking data into your guides and make it easier to share guides with your guests.
The steps to complete your integration:
- Step 1: Connect your Touch Stay & Rentlio accounts
- Step 2: Match Rentlio properties
- Step 3: Import Rentlio properties
- Step 4: Complete guide creation (new Touch Stay customers only)
- Step 5: Personalisation settings
- Step 6. Sync reservations
- Step 7. Sharing guide links through Rentlio
Step 1. Connect your accounts
You will need to get your Hostaway API key to get started. Log into your Hostaway account and go to Settings > Hostaway API. Follow the steps below to generate your API key:
- Click on Create
- Give your API key a name (e.g. “Touch Stay”)
- Click Create once more
- Copy and paste both the Account ID and API Key. Hostaway will show the key only once, make sure to copy and paste it before closing the window!
- Log in to your Rentlio account.
- Click the profile icon, and then select Developers.
- On the Developers page, click 'Generate Key', and then copy the new API key.
- Next, log in to Touch Stay, go to Integrations, click Connect under the Rentlio logo, paste your Rentlio API key (from the previous step), and then click 'Save'.
- Return to your Rentlio account, go back to the Developers page, navigate to the Webhooks tab, click 'New Webhook', enter the URL 'https://hub.touchstay.com/rentlio/webhook/', and then hit Save.
Step 2. Match Properties
Once authorised, you can match your existing Touch Stay guides to your Rentlio properties.
- Go to the Match tab on the Integrations page.
- Use the drop-down menus to select the correct Rentlio property for each Touch Stay guide.
- When you’re done, click Match Selected to save your matches.
💡 Tip:
If you don’t see any guides listed on this step, don’t worry, you can skip straight to Step 3.
Step 3. Import Properties
If you still have any unmatched listings from Rentlio, you can easily import them into Touch Stay.
- Go to the Import tab on the Integrations page.
- Tick the box next to each listing you want to import.
- Click Import Selected to add those listings to your Touch Stay account.
💡 Tip: Once imported, your new guides will automatically appear in your Guides list and be ready to set up.
What Touch Stay Imports
When you import from Rentlio, Touch Stay will bring in the following details:
- Property Name
- Property Address
Each unit imported will create a new Touch Stay guide.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing your listings won’t automatically start syncing reservations from Rentlio.
Before enabling the sync, take a moment to review your guides and make sure all the content is ready to share with guests.
💡 New to Touch Stay?
Visit our Quick Start Video for helpful tips on the quickest way to build your digital welcome book.
Step 5. Personalisation settings
You can map Rentlio property and reservation data fields to your Touch Stay custom fields or topic customisations.
This allows you to automatically personalise your guides and guest messages for each reservation, for example, by showing the guest’s name or stay dates inside your welcome book.
The steps below explain how to map and sync reservation data from Rentlio to your Touch Stay account.
Automatically Mapped Fields
The following Rentlio reservation fields are automatically linked to standard field codes in your Touch Stay account:
| Field | Data Type |
|---|---|
| Guest first name | Text |
| Guest last name | Text |
| Arrival date | Number |
| Departure date | Number |
| Guest contact phone number ⚠️ | Number |
| Guest contact email address ⚠️ | Text |
⚠️ Note: Some OTAs or booking sites don’t always provide the guest’s phone number or email address, so these details may vary depending on where the booking came from.
Optional Fields You Can Manually Map
These additional Rentlio reservation fields are available through the integration and can be manually mapped to your own Touch Stay custom fields:
| Field | Data Type |
|---|---|
| Unit Name | String |
| Adults | Integer |
| Children above 12 | Integer |
| Children under 12 | Integer |
How to Map Custom Fields
- Go to the Integrations page.
- Open the Map Data tab.
- Click + Add New Mapping.
- Select the Rentlio field you want to connect.
- Choose a name for your custom field code and, if needed, add a substitute value.
- 💡 Tip: Substitute values are used when data from custom fields is missing at the time the field code is used
- For example, if a custom field, such as Number of adults or Number of children, isn’t provided, you could display a message like “Contact us if this information is missing.”
- 👉 Learn more in our article: Field Codes Explained
- 💡 Tip: Substitute values are used when data from custom fields is missing at the time the field code is used
- Once your custom fields are mapped, any future reservations synced from Rentlio will automatically populate those fields on the Touch Stay Invitation record.
💡 Tip: You can then use this data in your Message Hub templates and guide content to personalise the guest experience.
Step 6. Sync reservations
There are two main ways to send guide links to guests:
1. To automatically share a trackable guide link for each reservation you can send email or text message guests through Memo, Touch Stay's messaging tool. The reservations from Rentlio will then follow your message workflow you setup and any default settings as defined by the templates that you create.
See the Memo help articles for how to add message templates and create a notification journey for your guests.
2. If you are using Rentlio message inbox to communicate with guests you can copy and paste relevant guide link in to you Rentlio message templates using the Quick share link that you can copy from the Invite & Share tab in the Guides page:
Step 7. Sharing guide links through Rentlio
Sync Escapia reservations with your Touch Stay account and complete the integration.
Here you can choose whether to import all your existing reservations or only import new reservations.
- If you are new to Touch Stay and not yet using the Memo messaging tool, then choose 'All reservations'.
- If you are already using the Memo messaging tool, then choose 'New reservations only' to prevent duplicate Memo messages being sent to existing reservations.
If you have selected 'All reservations,' then all existing reservations from Escapia will now be imported.
Next, choose whether all confirmed reservations should be imported or only those where the full payment has been received. This is based on the Payment Status field in Escapia being set to 'Fully paid'.
To complete this step, go to Integrations > Sync reservations and select the guides you want to sync using the checkboxes. Use the ‘Select all’ option to select all in one go. Click 'Sync selected'.
