Smily Integration

Touch Stay integrates with Smily (formerly BookingSync) to import your properties and then automate the sending of invitations for confirmed bookings.

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Complete the following steps using the tabs on this page to complete the integration:

Step 1: Connect your Touch Stay & Smily accounts
Step 2: Match Smily properties
Step 3: Import Smily properties
Step 4: Complete guide creation (new Touch Stay customers only)
Step 5: Personalisation settings
Step 6: Guide sharing options
Step 7: Sync bookings

Step 1. Connect your Touch Stay & Smily accounts

First, you need to authorise your Touch Stay account with Smily. Go to the Integrations page in your Touch Stay account, go to the Partners tab and click Connect underneath the Smily logo. This will take you to the Smily App Center where you can use the Install App button to add Touch Stay to your Smily account and then confirm authorisation of giving access to Touch Stay.

Step 2. Match Smily Properties

Once authorised, go to the Match tab to pair any existing Touch Stay guides to your Smily properties. Use the drop-downs to select the correct Smily properties for each Touch Stay guide. When complete, click “Match Selected”. If you don’t have any to match, then just click “Skip”.

Step 3. Import Smily Properties

If you have any remaining unmatched units from Smily go to the Import tab to import those into Touch Stay. Simply check the ones you want to import and click the “Import Selected” button. If you don’t want to import any, or don’t have any remaining, then just click “Skip” whilst leaving the selections blank.

Touch Stay will import the following:

Property Name
Property Address
Main photo

Each unit imported will create a new Touch Stay guide.

Step 4. Complete guide creation (new Touch Stay customers only)

Matching or importing listings won’t automatically start syncing bookings from Smily, so now is the time to check the content of your guides and make sure they’re ready before you sync bookings with Smily.

If you’re new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.

Step. 5 Personalisation settings

You can connect custom field codes created in Touch Stay to additional fields through the Smily integration. This will then mean any values/data for these fields set in Smily will pass into Touch Stay and can be added to your Memo message templates. The available fields are as follows:

Door code (data type: Text)
Expected Check-in Time (data type: Text)
Expected Check-out Time (data type: Text)
Booking ID (data type: Text)
Booking Reference (data type: Text)
Guest first name
Guest last name
Arrival date
Departure date
Guest contact phone number*
Guest contact email address*

*Some OTAs and booking sites do not always provide the guest email address or phone number so the availability of these two data points are dependent on the platform the guest used to complete their booking.

To connect any of these fields to Touch Stay head to the Custom data mapping tab on the Integrations page and click the Add new mapping button.

From here you can select the Smily field to connect, choose a name for your custom field code and any substitute value. Substitute values are used in the case of data missing when the field code is used, see for more detail about field codes.

Once the custom fields have been created, then any future bookings which sync from Smily will have the relevant data automatically populated on the invitation record.

There are two main ways to send your guide link to guests.

To automatically share a trackable guide link for each booking you can send email or text message guests through Memo, Touch Stay's messaging tool. The bookings from Smily will then follow your message workflow you setup and any default settings as defined by the templates that you create.

See the Memo help articles for how to add message templates and create a notification journey for your guests.

If you are using Smily message inbox to communicate with guests you can copy and paste relevant guide link in to you Smily message templates using the Quick share link that you can copy from the Invite & Share tab in the Guides page:

Step 7. Sync bookings

You can now sync bookings (and your Memo messages if you are using them) between Smily and Touch Stay. Go to Sync bookings tab on the Integrations page.

Here you can choose whether to import all your future bookings, or have Touch Stay only import new bookings. If you are new to Touch Stay then choose “All bookings”. If you are already a user of Touch Stay messaging before you connect your Smily account, then it’s best to choose “New bookings only” to prevent duplicate bookings being imported.

If you have selected “All bookings” then all your future dated bookings from Smily will now be imported and will generate invitations and schedule email or SMS messages based on the reservation details and your Touch Stay message template schedules. All future bookings for guides with the sync active will also now be imported automatically.

Finally, select the guides you want to sync using the checkboxes. Use the “Select All” option at the top right of the page to select all in one go. Click Sync selected to submit.