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BookingSync Integration

Touch Stay integrates with BookingSync to import your properties and then automate the sending of invitations for confirmed bookings.

Step 1. Authorise Connection

First, you need to authorise your Touch Stay account with BookingSync. From within your Touch Stay Account page, go to the Integrations tab and click “Connect” underneath the BookingSync logo.

This will take you to the BookingSync App Center where you can use the Install App button to add Touch Stay to your BookingSync account and then confirm authorisation of giving access to Touch Stay.

Step 2. Match Properties

Once authorised, you can match any existing Touch Stay properties to those in BookingSync. Use the drop downs to select the correct BookingSync property for each Touch Stay guide. When complete, click “Match Selected”. If you don’t have any to match, then just click “Skip” without choosing any BookingSync properties. If you don’t see any guides on this step then they are already matched and you can move on to Step 3.


Step 3. Import Properties

If you have any unmatched properties from BookingSync then the next screen allows you to import those into Touch Stay. Simply check the ones you want to import and click the “Import rentals from BookingSync” button. If you don’t want to import any, or don’t have any remaining, then just click “Skip” whilst leaving the selections blank.

Touch Stay will import the following:

  • Property Name
  • Property Address
  • Main photo

Step 4. Check Your Content

Matching or importing rentals won’t automatically sync bookings from BookingSync, so now is the time to check the content of your guidebooks and make sure they’re in tip-top shape and ready to share with your guests.

If you’re new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your guidebook content.

Step 5. Set up your Message Templates

To send out messages to guests from bookings that come from BookingSync you’ll first need to create some message templates using Memo. The bookings from BookingSync will then follow your message workflow and any default settings as defined by the templates that you create.

See the Memo help articles for how to add message templates and create a notification journey for your guests.

You can also connect your door lock codes and expected check-in/out times from BookingSync by using custom field codes and add them to your Memo templates. See this article more details about connecting custom field codes.

Step 6. Sync and Forget!

Once your welcome books are ready and Memo message templates are in place then you can start syncing with BookingSync. Go to the Account page, then the Integrations tab and within the Settings menu for BookingSync find the “Reservation Sync Settings” option.


Here you can choose whether to import all your future reservations, or have Touch Stay only import new reservations. If you are new to Touch Stay then choose “All reservations”. If you are already a user of Touch Stay messaging before you connect your BookingSync account, then it’s best to choose “New reservations only” to prevent duplicate reservations being imported.

Next, select the guides to start syncing by using the checkboxes (note the “Select All” option at the bottom left) and click Submit.

If you have selected “All reservations” then all your future dated bookings from BookingSync will now be imported and will generate invitations and schedule email or SMS messages based on the reservation details and your Touch Stay message template schedules. All future reservations for guides with the sync active will also now be imported automatically. 

How to connect custom field codes with BookingSync

You can connect custom field codes created in Touch Stay to additional fields through the BookingSync integration. This will then mean any values/data for these fields set in BookingSync will pass into Touch Stay and can be added to your Memo message templates. The available fields are as follows:

  • Door code (data type: Text)
  • Expected Check-in Time (data type: Text)
  • Expected Check-out Time (data type: Text)
  • Booking ID (data type: Text)
  • Booking Reference (data type: Text)

To connect any of these fields to Touch Stay you first need to create a corresponding Custom Field code. The field code type must be User/Guest and the data type must be the same as the BookingSync field, which is indicated in parentheses above. Note that you don’t have to connect all the available fields, you can only connect the ones you need. Custom Fields are created from the Custom Fields tab on the Account page, see this article for more detail about field codes.


Once your Custom Field codes are created you are then able to link them to the relevant field in BookingSync using the Custom Field Mapping option found on the Integrations tab of the Account page. Simply match the Touch Stay Custom Field with the BookingSync field and click Save. If the dropdown options for BookingSync fields aren’t showing the expected fields then please check data type of your Custom Field Codes, they must match the BookingSync fields to be available for linking.