For guests who book last-minute, you still want to make sure they receive important information about their stay without being bombarded by a communication flow built for guests who booked months in advance. Message Hub lets you do this with an option to only send messages scheduled after the guest's booking date, and not those scheduled in the past.
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Why this matters
Without this option, Message Hub would send all of your pre-arrival messages to guests, irrespective of the time period between booking and arrival. With it turned on, guests only receive the messages designed to send within that time period.
How to NOT send messages scheduled in the past
Go to Messaging & Chat → Templates (legacy Hub: the Message Hub page) and open your SMS or email template.
In the template's Schedule section, choose Scheduled Time.
Tick Don't send this message if the scheduled send date/time will be in the past.
Save the template.
ℹ️ The checkbox is only shown for Scheduled Time messages. Immediate messages are sent as soon as the invitation is created, so they never have a send time in the past.
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