Using Message Hub
36 articles
- Moving to SMS BalanceWhat happens to your account when it moves to SMS Balance, including the SMS you've already bought.
- SMS warnings and paused sendingHow we warn you before your SMS money runs out, what happens when it does, and what happens to blocked messages.
- How to top up your SMS balanceAdd money once, or turn on Auto top-up so your guests keep getting their messages. Money you add never expires.
- Source tracking links in Message Hub explained
- Message statuses explained
- Video Overview of Message Hub
- How to create message templates using Message Hub
- Message template criteria explained
- How to edit message templates
- How to edit an invitation by message
- How to check if a message has been sent
- How to add deep links to Message Hub templates
- How to preview your Message Hub messages
- How to stop sending messages scheduled in the past
- Limited and Unlimited Access explained
- How to check the Access Level for topics
- The Lead Time explained
- How to update the Access Level for sections of the guide (Legacy hub)
- How to change the SMS sender name
- How to resend a message
- How to save a list of your past guests/users
- How to find guests nearing their stay who have not yet viewed the guide
- Tags on Invitations Explained (Legacy hub)
- My guests say they don’t receive the invitation email, what can I do?
- Message Hub PIN Security
- Which phone number do SMS sent using Message Hub show as coming from?
- Time zone use in Message Hub explained
- How to set the reply-to email address on Message Hub message templates
- Converting from Legacy Messages to Message Hub Templates
- [Beta] Two-Way Messaging SMS Explained
- SMS Opt-Out Alerts
- How to write SMS templates that cost lessThe length of a message and the characters in it decide what each send costs. The template editor shows you the cost as you type.
- How SMS pricing works in Touch StayYour plan includes a monthly SMS allowance, and you can add money to an SMS balance that never expires. Each message costs what it really costs to send.
- Field Codes ExplainedField Codes are smart placeholders that automatically fill in with the right information for each guide, guest or message. They let you personalise your guidebook content and messages without manually…
- How to create a guest invitationCreate a personal invitation for a guest: add their stay dates, set access options, then schedule email and SMS messages or copy their unique guide link.
- How to update the Access Level for topicsIn the new Hub, Access Level is set per topic on the Visibility tab. Here's how to switch a topic between Always visible and Visible only during stay, and what…