Touch Stay integrates with Smily (formerly BookingSync) to import your properties and then automate the sending of invitations for confirmed bookings.

Table of contents:

First, you need to authorise your Touch Stay account with Smily. Log in to Smily first, then go to Integrations in the left sidebar of your Touch Stay account, open the Partners tab and click "Connect" underneath the Smily logo. This will take you to the Smily App Center where you can use the "Install App" or "Open App" button to add Touch Stay to your Smily account, and then confirm authorisation of giving access to Touch Stay.

Note: if you see "Book a Demo" instead of "Install/Open App" then you need to log in to Smily and click Connect from Touch Stay once more.

Once authorised, go to the Match tab to pair any existing Touch Stay guides to your Smily properties. Use the drop-downs to select the correct Smily properties for each Touch Stay guide. When complete, click Match Selected. If you don't have any to match, simply move on to the Import tab.

If you have any remaining unmatched units from Smily go to the Import tab to import those into Touch Stay. Simply check the ones you want to import and click the Import Selected button. If you don't want to import any, or don't have any remaining, simply move on to the next step.

Touch Stay will import the following:

Each unit imported will create a new Touch Stay guide.

Matching or importing listings won't automatically start syncing bookings from Smily, so now is the time to check the content of your guides and make sure they're ready before you sync bookings with Smily.

If you're new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.

The following fields are imported automatically with each booking:

*Some OTAs and booking sites do not always provide the guest email address or phone number so the availability of these two data points are dependent on the platform the guest used to complete their booking.

You can also connect custom field codes created in Touch Stay to additional Smily fields. Any values set in Smily for these fields will then pass into Touch Stay and can be added to your Message Hub message templates. The available fields are:

To connect any of these fields, go to the Map data tab on the Integrations page and click Add new mapping.

From here you can select the Smily field to connect, choose a name for your custom field code and any substitute value. Substitute values are used in the case of data missing when the field code is used — see Field Codes Explained for more detail about field codes.

Once the custom fields have been created, then any future bookings which sync from Smily will have the relevant data automatically populated on the invitation record.

There are two main ways to send your guide link to guests.

To automatically share a trackable guide link for each booking you can send email or text message guests through Message Hub, Touch Stay's messaging tool. The bookings from Smily will then follow your message workflow you setup and any default settings as defined by the templates that you create.

See the Message Hub help articles for how to add message templates and create a notification journey for your guests.

If you are using Smily message inbox to communicate with guests you can copy and paste the relevant guide link into your Smily message templates using the Quick share link. In the new Hub, open the guidebook, click Invite guests and copy the Quick share link (legacy Hub: the Invite & Share tab on the Guides page).

You can now sync bookings (and your Message Hub messages if you are using them) between Smily and Touch Stay. Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync bookings).

Here you can choose whether to import all your future bookings, or have Touch Stay only import new bookings. If you are new to Touch Stay then choose All bookings. If you are already a user of Touch Stay messaging before you connect your Smily account, then it's best to choose New bookings only to prevent duplicate bookings being imported.

If you have selected "All bookings" then all your future dated bookings from Smily will now be imported and will generate invitations and schedule email or SMS messages based on the reservation details and your Touch Stay message template schedules. All future bookings for guides with the sync active will also now be imported automatically.

Finally, select the guides you want to sync using the checkboxes — Select all is at the top, next to Sync Selected — and click Sync Selected.

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