Want to know which parts of your guidebook guests find most helpful – and which ones might need a little love? With topic-level content feedback, guests are asked at the end of each topic whether it was helpful.
This feature is optional and available on some plans. When it's on, you'll find the results in your Data Dashboard.
Table of contents:
Topic-level feedback overview
Topic-level feedback helps you improve your guidebook content using real guest insights. With this feature, you can:
See which topics guests love – and which need improvement
Understand what guests are really looking for
Evaluate content performance at a granular level
Continuously improve relevance and usefulness
Optimise your content strategy using actual guest data
How it works
In the guidebook
Guidebook 2.0: under each topic, guests see “Did you find this helpful?” with Yes and No buttons. After they answer, it says “Thanks for your feedback.”
Legacy guidebook design: guests see “Did you find this useful?” with a 👍 / 👎 option. If they select 👎, an optional text box lets them leave a short comment.
In your Data Dashboard
Go to Data Dashboard → Summary and find the Topic feedback table. There you'll find:
Positive and negative feedback counts per topic
The number of written comments per topic
Sorting by those counts
Download the feedback
In the legacy Hub, you can download topic-level ratings (including comments) from Guides → Downloads → Download content feedbacks, filtered by guidebook and date range, as CSV or XLSX. This export isn't part of General settings → Downloads in the new Hub.
How to enable or disable it
In the new Hub
Open Guidebooks and click Guidebook defaults.
Click the Settings tab.
In the Guest engagement card, switch Content feedback on or off.
Click Save Changes.
💡 This is an account-wide setting: it applies to all your guidebooks, and there's no separate switch per guidebook. If your account has only one guidebook, you'll also see it in that guidebook's Settings → Guest engagement. If your plan doesn't include content feedback, you'll see a locked banner with an upgrade link instead of the switch.
In the legacy Hub
Go to template level Settings → Preferences.
Find the Content feedback section.
Toggle it Enabled or Disabled.
FAQs
Will guests see this on every topic?
Yes – once enabled, the feedback options appear under every topic in your guidebook.
What happens if I disable the feature later?
Guests will stop seeing the feedback options, but you'll still be able to see any past data.
Does this replace the "I love this guide" feedback popup?
No – this is an additional layer of feedback. The main popup still appears if you have it enabled. However, the "I love this guide" popup only appears once per guest after they've interacted with your guidebook for a while, while topic-level feedback is always available at the end of every topic.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.