Please note this integration is for those with a Guesty Lite account, not a Guesty Pro account. See Guesty for Pros Integration if you use Guesty Pro.

Table of contents:

The first step to connect your accounts is to find your Guesty Integration Token. Log in to your Guesty Lite account and then click on the Integrations icon from the top navigation bar.

Choose Guesty Marketplace from the drop-down menu and then use the search feature (upper left) to find "Touch Stay" and click on "Connect" from the results.

Finally, click on the "Connect" button at the upper right of the screen, and this will reveal your Integration Token for you to copy.

Next, in Touch Stay, go to Integrations in the left sidebar. On the Partners tab, click "Connect" underneath the Guesty logo. Select "Guesty Lite" from the next screen and then paste your Guesty Integration Token into the box and click Save.

Once authorised, you can match any existing Touch Stay guides to your Guesty listings. From the Match tab of the Integrations page, use the drop-downs to select the correct Guesty listing for each Touch Stay guide. When the matching is complete, click Match Selected. If you don't have any to match, then just move on to the Import tab.

If you have any remaining unmatched listings from Guesty, click on the Import tab to import them into Touch Stay. Simply check the ones you want to import and click the Import Selected button.

Touch Stay will import the following:

Each listing imported will create a new Touch Stay guide.

Matching or importing listings won't automatically start syncing reservations from Guesty, so now is the time to check the content of your guides and make sure they're ready before you sync reservations with Guesty.

If you're new to Touch Stay, then check out the Getting Started page for hints and tips on the quickest way to build out your guidebook content. If you have more than 20 listings, please contact us at [email protected] to find out more about our onboarding service.

You can connect custom field codes created in Touch Stay to data fields through the Guesty Lite integration to personalise guide details and Message Hub messages for each reservation. This will then mean any values/data for these fields set in Guesty will pass into Touch Stay and can be added to your guide content. The available fields are as follows:

To connect any of these fields, go to the Map data tab on the Integrations page and click Add new mapping.

From here, you can select the Guesty field to connect, choose from an existing custom field code or create a new one by giving it a name and any substitute value. Substitute values are used in the case of data missing when the field code is used — see Field Codes Explained for more details about field codes.

Once the custom fields have been created, then any future reservations which sync from Guesty will have the relevant data automatically populated on the invitation record and can be used in Message Hub message templates and guide content.

As well as the reservation fields in Step 5, Guesty Lite can pass details from each listing into its Touch Stay guide. These are guide-level fields: the value belongs to the listing, so it is the same for every reservation at that property. All of them have the data type Text. The available fields are as follows:

To map one of these fields, go to the Map data tab on the Integrations page and click Add new mapping. Choose the Guesty data field, then choose a mapping type:

There are two main ways to send your guide link to guests.

To automatically share a trackable guide link for each booking you can send email or text message to guests through Message Hub, Touch Stay's messaging tool. The bookings from Guesty will then follow your message workflow you setup and any default settings as defined by the templates that you create.

See the Message Hub help articles for how to add message templates and create a notification journey for your guests.

If you are using Guesty messaging tools to communicate with guests, you can copy and paste the relevant guide link into your Guesty message templates using the Quick share link. In the new Hub, open the guidebook, click Invite guests and copy the Quick share link (legacy Hub: the Invite & Share tab of each guide).

Once your guides are ready, you can start syncing with Guesty.

If you have selected "All reservations" then all your future dated reservations from Guesty will now be imported. All future reservations for Guesty listings matched to Touch Stay guides with the sync active will also now be imported automatically.

Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.

You can also reach out to our team at [email protected], and we'll be happy to help.