ℹ️ This article covers the legacy Hub. In the new Hub, contact details are on each guidebook's Property info tab, in the Contact details card — see How to update your property details.
Adding contact details to your guide is optional, but it's a great way to ensure your guests know how to contact you when they need to. You can add a name/greeting, email address, phone number and choice of phone, SMS text message or WhatsApp as your preferred contact method.
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How to update my contact details on all my guides at once
If you'd like to use the same contact details for all of your guides, you can follow the steps below. These will be your template-level contact details and will automatically apply to all of your guides.
Go to the Settings tab in the side menu.
Select the Branding page.
In the Guide Contact Details section, click Edit and add your contact information so guests can easily reach you.
Click Save to confirm your changes.
How to add different contact details for each guide
If you'd like to set different contact details for each guide, it's simple to do. Here's how:
Go to the Guides tab and select the guide you want to edit.
You’ll be directed to the Guide Details page.
In the Guide Cover Details section, click the Edit button.
To add unique contact details, set Use template level contact details to No. This will open a box where you can input contact details specific to this guide.
Click Save to confirm your changes.
💡 Notes
This won’t override the template-level contact details. The template-level details will still apply to guides where this option is set to Yes. However, it gives you the flexibility to customise the contact information for each guide individually, if needed.
You can follow the steps above for any other guide where you'd like to set unique contact information.
🤝 Need help?
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You can also reach out to our team at [email protected], or submit a ticket from your Touch Stay account, and we'll be happy to help.