In the new Hub, your guidebook's name, contact details, location, address settings and timezone all live on the Property info tab.
Table of contents:
How to get there
Open Guidebooks from the left sidebar.
Select the guidebook you want to edit (or use the Editing guidebook dropdown to switch to it).
Click the Property info tab.
When you make a change, a save bar appears. Click Save to keep your changes, or Discard to undo them.
Update your property name
On the Property info tab, find the Property Name card.
Enter or update the name for this guidebook, and choose whether it appears on the guidebook's front page.
Click Save.
Update your contact details
On the Property info tab, go to the Property Contact card.
Edit the fields as needed:
Contact name
Email
Phone number
Preferred contact method — choose Voice call or SMS. This controls what happens when a guest taps your phone number in the guidebook: it opens either their phone dialler or their SMS composer. It only affects the tap behaviour — the number is shown as text, so guests can still choose to text it manually.
WhatsApp phone number — optional. Click Add to enter one. If it's filled in, guests get a separate WhatsApp contact option.
You can also add a contact photo and choose which contact details show on the front page.
Click Save.
💡 Tip: each contact field controls its own contact option — Phone number, Email and WhatsApp phone number. Leave a field blank and that option won't appear, so you can show all three, one or two, or none. For example, leaving Phone number blank while filling in WhatsApp means guests only see a WhatsApp option.
💡 Tip: if you want the same contact details on all your guidebooks, set them in your Guidebook defaults and leave Use Guidebook defaults switched on for this section. See Guidebook defaults – set once, apply to all your guides.
Update your location & address
On the Property info tab, go to the Property Location card.
Enter or update the street address, city/town, region/state, postcode and country.
Check the map position, and adjust the map settings if needed — such as the zoom, whether the property pin is shown, and the Map pin icon.
Click Save.
The map position determines where your property appears on the guidebook map, so it's worth checking it's accurate.
Address settings and timezone
On the Property Address Settings card you can:
Set the guidebook's timezone.
Choose whether the address is always visible, visible only during the guest's stay, or always hidden.
⚠️ Important: the timezone drives several features, including check-in/check-out times, scheduled messages and other time-based automations. Make sure it's set correctly.
Using Guidebook defaults
If your account has more than one guidebook, the contact, location and address settings sections each have a Use Guidebook defaults switch:
Switch | What happens |
On | This section uses the values from your Guidebook defaults. When you update the defaults, this guidebook updates too. |
Off | This section uses this guidebook's own values. Changes to the defaults won't affect it. |
If you only have one guidebook, there are no switches — you edit the values directly.
What's different from the legacy Hub?
Legacy Hub | New Hub |
Go to the Guide page → click the guide name → Guide Details tab → scroll to Guide Cover Details → click Edit | Open the guidebook → Property info tab — everything in one place |
Contact details, address and name spread across separate sections and edit screens | All property details grouped together on one tab |
No account-level defaults — enter the same info on every guidebook | Set Guidebook defaults once; guidebooks using them update automatically |
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.