Connect your Touch Stay and Rentlio accounts to import Rentlio properties & booking data into your guides and make it easier to share guides with your guests.
Table of contents:
Step 1. Connect your accounts
You will need to get your Rentlio API key to get started. Follow the steps below to generate your API key:
Log in to your Rentlio account.
Click the profile icon, and then select Developers.
On the Developers page, click 'Generate Key', and then copy the new API key.
Next, in Touch Stay, go to Integrations in the left sidebar, open the Partners tab, click Connect under the Rentlio logo, paste your Rentlio API key (from the previous step), and then click 'Save'.
Return to your Rentlio account, go back to the Developers page, navigate to the Webhooks tab, click 'New Webhook', enter the URL 'https://hub.touchstay.com/rentlio/webhook/', and then hit Save.
Step 2. Match Properties
Once authorised, you can match your existing Touch Stay guides to your Rentlio properties.
Go to the Match tab on the Integrations page.
Use the drop-down menus to select the correct Rentlio property for each Touch Stay guide.
When you're done, click Match Selected to save your matches.
💡 Tip: If you don't see any guides listed on this step, you can move straight on to Step 3.
Step 3. Import Properties
If you still have any unmatched listings from Rentlio, you can easily import them into Touch Stay.
Go to the Import tab on the Integrations page.
Tick the box next to each listing you want to import.
Click Import Selected to add those listings to your Touch Stay account.
💡 Tip: Once imported, your new guides will automatically appear in your guidebooks list and be ready to set up.
What Touch Stay Imports
When you import from Rentlio, Touch Stay will bring in the following details:
Property Name
Property Address
Each unit imported will create a new Touch Stay guide.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing your listings won't automatically start syncing reservations from Rentlio.
Before enabling the sync, take a moment to review your guides and make sure all the content is ready to share with guests.
💡 New to Touch Stay?
Visit our Quick Start Video for helpful tips on the quickest way to build your digital welcome book.
Step 5. Personalisation settings
You can map Rentlio property and reservation data fields to your Touch Stay custom fields.
This allows you to automatically personalise your guides and guest messages for each reservation, for example, by showing the guest's name or stay dates inside your welcome book.
Automatically Mapped Fields
The following Rentlio reservation fields are automatically linked to standard field codes in your Touch Stay account:
Field | Data Type |
Guest first name | Text |
Guest last name | Text |
Arrival date | Number |
Departure date | Number |
Guest contact phone number ⚠️ | Number |
Guest contact email address ⚠️ | Text |
⚠️ Note: Some OTAs or booking sites don't always provide the guest's phone number or email address, so these details may vary depending on where the booking came from.
Optional Fields You Can Manually Map
These additional Rentlio reservation fields are available through the integration and can be manually mapped to your own Touch Stay custom fields:
Field | Data Type |
Unit Name | String |
Adults | Integer |
Children above 12 | Integer |
Children under 12 | Integer |
How to Map Custom Fields
Go to the Integrations page.
Open the Map data tab.
Click Add new mapping.
Select the Rentlio field you want to connect.
Choose a name for your custom field code and, if needed, add a substitute value.
💡 Tip: Substitute values are used when data from custom fields is missing at the time the field code is used. For example, if a custom field, such as Number of adults or Number of children, isn't provided, you could display a message like "Contact us if this information is missing."
👉 Learn more in our article: Field Codes Explained
Once your custom fields are mapped, any future reservations synced from Rentlio will automatically populate those fields on the Touch Stay Invitation record.
💡 Tip: You can then use this data in your Message Hub templates and guide content to personalise the guest experience.
Step 6: Guide sharing options
There are two main ways to send guide links to guests:
1. To automatically share a trackable guide link for each reservation you can send email or text message guests through Message Hub, Touch Stay's messaging tool. The reservations from Rentlio will then follow your message workflow you setup and any default settings as defined by the templates that you create.
See the Message Hub help articles for how to add message templates and create a notification journey for your guests.
2. If you are using the Rentlio message inbox to communicate with guests you can copy and paste the relevant guide link into your Rentlio message templates using the Quick share link. In the new Hub, open the guidebook, click Invite guests and copy the Quick share link (legacy Hub: the Invite & Share tab on the Guides page).
Step 7. Sync Reservations
Sync Rentlio reservations with your Touch Stay account and complete the integration.
Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync reservations).
Choose whether to import all your existing reservations or only new ones:
If you are new to Touch Stay and not yet using the Message Hub messaging tool, then choose All reservations.
If you are already using the Message Hub messaging tool, then choose New reservations only to prevent duplicate Message Hub messages being sent to existing reservations.
Select the guides you want to sync using the checkboxes — Select all is at the top, next to Sync Selected — and click Sync Selected.
If you have selected "All reservations," then all existing reservations from Rentlio will now be imported.
🤝 Need help?
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You can also reach out to our team at [email protected], and we'll be happy to help.