Connect your Touch Stay and Escapia accounts to import Escapia property & reservation data into your guides and make it easier to share guides with your guests.
Table of contents:
Step 1. Connect your Touch Stay & Escapia accounts
Email Escapia API Support at [email protected] and ask them to add Touch Stay to the HSAPI partner list for your account. Escapia support will add Touch Stay to the HSAPI partner list, and then send out the list of steps that need to be completed in Escapia to set up the connection.
Next, come back to Touch Stay, go to Integrations in the left sidebar, open the Partners tab and click Connect under the Escapia logo. Paste your Escapia Account number (aka PMC ID) into the box and click Save.
Step 2. Match Escapia properties
You can now match existing Touch Stay guides to your Escapia properties. Go to the Match tab on the Integrations page and use the drop-downs to match the correct Escapia property for each Touch Stay guide. When the matching is complete, click Match Selected.
Step 3. Import Escapia units
If you have any remaining unmatched properties from Escapia, go to the Import tab. Check the properties you want to import and click Import Selected.
Each imported property will create a new Touch Stay guide and populate it with the following details from Escapia:
Property Name
Property Address
Property Location
Property photos (very small images are skipped)
Step 4. Complete guide creation (new Touch Stay customers only)
Now is the time to check the content of your guides to make sure they are ready to share with guests before you complete the integration and sync your Escapia reservations.
If you're new to Touch Stay then check out Guidebook Essentials for hints and tips on the quickest way to build out your guide content. If you have more than 20 properties, please contact us at [email protected] to find out more about our onboarding service.
Step 5: Personalisation settings
You can map Escapia property and reservation data fields to Touch Stay custom fields. These can then be inserted into guides and guest messages to personalise them for each reservation.
We have a separate article covering how to map and sync property data (such as Key Code, Detail URL, Web Description, Guest Guidance and Custom 1–10) for further guide-level personalisation.
The following Escapia reservation data is imported automatically with each reservation:
Guest first name
Guest last name
Arrival date
Departure date
Guest contact phone number*
Guest contact email address*
*Some OTAs and booking sites do not always provide the guest email address or phone number so the availability of these two data points are dependent on the platform the guest used to complete their booking.
The following Escapia reservation data fields are also available through the integration. They are optional and can be manually mapped to a Touch Stay custom field:
Door Code – this option will connect both regular door codes and Kaba lock codes
Reservation Number
Brivo door code
To connect any of these fields, go to the Map data tab on the Integrations page and click Add new mapping.
From here you can select the Escapia data field to connect. Choose from an existing custom field or create a new one by giving it a name and any substitute value. Substitute values are used in the case of data missing when the field code is used — see Field Codes Explained for more detail about field codes.
Once the custom fields have been created, any future reservations which sync from Escapia will have the relevant data automatically populated for the reservation (invitation record) and can be used in Message Hub message templates and guide content.
Step 6. Guide sharing options
There are two main ways to send guide links to guests:
1. To automatically share a trackable guide link for each reservation you can send email or text message guests through Message Hub, Touch Stay's messaging tool. The reservations from Escapia will then follow your message workflow you setup and any default settings as defined by the templates that you create.
See the Message Hub help articles for how to add message templates and create a notification journey for your guests.
2. If you are using the Escapia message inbox to communicate with guests you can copy and paste the relevant guide link into your Escapia message templates using the Quick share link. In the new Hub, open the guidebook, click Invite guests and copy the Quick share link (legacy Hub: the Invite & Share tab on the Guides page).
Step 7. Sync reservations
Sync Escapia reservations with your Touch Stay account and complete the integration.
Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync reservations).
Choose whether to import all your existing reservations or only new ones:
If you are new to Touch Stay and not yet using the Message Hub messaging tool then choose All reservations.
If you are already using the Message Hub messaging tool, then choose New reservations only to prevent duplicate Message Hub messages being sent to existing reservations.
Choose whether all confirmed reservations should be imported or only those where the full payment has been received. This is based on the Payment Status field in Escapia being set to 'Fully paid'.
Select the guides you want to sync using the checkboxes — Select all is at the top, next to Sync Selected — and click Sync Selected.
🤝 Need help?
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