Connect your Touch Stay and Zeevou accounts to import Zeevou listings & booking data into your guides and make it easier to share guides with your guests.
The steps to complete your integration:
Step 1. Connect your accounts
Go to Integrations in your Touch Stay account, go to the Partners tab, and click “Connect" underneath the Zeevou logo. This will take you to the Zeevou authorisation screen, where you confirm giving access to Touch Stay.
Step 2. Match Listings
Once authorised, you can match your existing Touch Stay guides to your Zeevou listings.
Go to the Match tab on the Integrations page.
Use the drop-down menus to select the correct Zeevou listings for each Touch Stay guide.
When you’re done, click Match Selected to save your matches.
💡 Tip:
If you don’t see any guides listed on this step, don’t worry, you can skip straight to Step 3.
Step 3. Import Listings
If you still have any unmatched listings from Zeevou, you can easily import them into Touch Stay.
Go to the Import tab on the Integrations page.
Tick the box next to each listing you want to import.
Click Import Selected to add those listings to your Touch Stay account.
💡 Tip: Once imported, your new guides will automatically appear in your Guides list and be ready to set up.
What Touch Stay Imports
When you import from Zeevou, Touch Stay will bring in the following details:
Listing Name
Listing Address
Cover photo
Each listing imported will create a new Touch Stay guide.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing your listings won’t automatically start syncing bookings from Zeevou.
Before enabling the sync, take a moment to review your guides and make sure all the content is ready to share with guests.
💡 New to Touch Stay?
Visit our Quick Start Video for helpful tips on the quickest way to build your digital welcome book.
Step 5. Personalisation settings
You can map Zeevou listing and booking data fields to your Touch Stay custom fields or topic customisations.
This allows you to automatically personalise your guides and guest messages for each booking, for example, by showing the guest’s name or stay dates inside your welcome book.
The steps below explain how to map and sync booking data from Zeevou to your Touch Stay account.
Automatically Mapped Fields
The following Zeevou booking fields are automatically linked to standard field codes in your Touch Stay account:
Field | Data Type |
Guest first name | Text |
Guest last name | Text |
Arrival date | Number |
Departure date | Number |
Guest contact phone number ⚠️ | Number |
Guest contact email address ⚠️ | Text |
⚠️ Note: Some OTAs or booking sites don’t always provide the guest’s phone number or email address, so these details may vary depending on where the booking came from.
Optional Fields You Can Manually Map
These additional Zeevou booking fields are available through the integration and can be manually mapped to your own Touch Stay custom fields:
Field | Data Type |
Number of Guests | Number |
Number of Adults | Number |
Number of Children | Number |
Number of Nights | Number |
Arrival Time Link | Text |
Confirmation Link | Text |
Access Code | Text |
Unit Name | Text |
Property Name | Text |
How to Map Custom Fields
Go to the Integrations page.
Open the Map Data tab.
Click + Add New Mapping.
Select the Zeevou field you want to connect.
Choose a name for your custom field code and, if needed, add a substitute value.
💡 Tip: Substitute values are used when data from custom fields is missing at the time the field code is used
For example, if a custom field, such as Number of adults or Number of children, isn’t provided, you could display a message like “Contact us if this information is missing.”
👉 Learn more in our article: Field Codes Explained
Once your custom fields are mapped, any future bookings synced from Zeevou will automatically populate those fields on the Touch Stay Invitation record.
💡 Tip: You can then use this data in your Message Hub templates and guide content to personalise the guest experience.
Step 6. Sync bookings
Sync Zeevou bookings with your Touch Stay account and complete the integration.
Go to Integrations → Sync tab
Under Sync Options, choose how to import your bookings:
All bookings – recommended if you’re new to Touch Stay.
This will sync all your future-dated bookings and generate invitations for each one.
New bookings only – choose this if you already use Message Hub to send invitations.
It will only create invitations for bookings made after the sync activation date, preventing duplicates.
Tick the checkboxes for the guides you want to sync. Use Select All (top-right) to choose all guides at once.
Click Sync Selected.
The process may take a few minutes, depending on the number of bookings and listings.
You can stay on the page or continue working; the sync runs in the background.
Once active, any new Zeevou bookings will automatically import into Touch Stay for those guides.
💡 Tip:
You can check your sync status or view imported bookings anytime from the Message Hub → Invitations page.
Step 7. Sharing guide links through Zeevou
Touch Stay automatically sends a unique guide link for each booking back to Zeevou.
You can include this link in your Zeevou Automated messages to automatically send guides to your guests.
Your Zeevou account will now include a new booking field called:
Guidebook URL
To set up your Zeevou messages:
Click the gear icon > Automated Messages
Create your automated message template
Click the 'New Automated Message +' button.
Add a name to your automated message and then click 'Add'.
Set the 'When' and 'Condition' sections as follows:
***You may set a time frame on when you want to send the message
Update the message content
Scroll down to the message section
Add the Lead Guest to the recipient field
Add an email subject
Add your message.
Click Variable > Booking > Guidebook URL to add the field code for your guide link
Finally, hit 'Save & Close'.
And that’s it! You can now include the Touch Stay guide link in your Zeevou message templates to automatically share your welcome book as part of your guest communication flow.
Notes:
A note about Zeevou message timing
There may be a short delay between a booking arriving in Zeevou and the guide link being returned from Touch Stay while both systems process the data.
💡 Recommendation:
Avoid adding the Guidebook URL to messages that send immediately after a booking is received.
Instead, schedule a message about an hour later (or even the next day) to introduce your guests to everything they’ll find in your guidebook.
What happens if I’m already using Message Hub?
If you want to switch from Message Hub to Zeevou for sending guide links:
Archive your existing Message Hub message templates; this stops them from being added to new bookings.
Set up your new Zeevou message flow.
Archiving won’t affect any existing invitations.
To cancel messages already scheduled, delete the Message Hub template instead.