Table of contents:
Step 1. Connect your accounts
You'll need three details from Stayntouch: your Client ID, Client Secret and Hotel code. Ask the Stayntouch team for them if you don't have them yet.
Go to Integrations in the left sidebar of your Touch Stay account and open the Partners tab.
Click "Connect" underneath the Stayntouch logo.
Enter your Client ID, Client Secret and Hotel code, then click Save.
Step 2. Match Room Types
Once connected, you can match your existing Touch Stay guides to your Stayntouch listings.
Go to the Integrations page and click the Match tab.
Use the drop-down menus to select the correct Stayntouch listing for each Touch Stay guide.
When you're done, click Match Selected to confirm.
💡 If you don't see any guides listed in this step, you can move straight on to Step 3. Import Stayntouch Room Types
Step 3. Import Room Types
If you have any remaining unmatched listings from Stayntouch, you can import them directly into Touch Stay.
Go to the Integrations page and click the Import tab.
Tick the listings you want to import.
Click Import Selected to continue.
Touch Stay will import the following details automatically:
Room Type name
Room Types address
Cover photo (images smaller than 64 × 64 pixels are skipped)
Each imported listing will create a new Touch Stay guide.
💡 Note about cover photos
Only images that meet our quality requirements can be used as cover photos. If the imported image is too small, you may need to upload a different one manually. To use a photo as the desktop cover, it needs to be landscape and at least 1920 × 1080 px. A separate mobile cover needs to be portrait and at least 680 × 1080 px.
How to check or add a cover photo
New Hub: open the guidebook and go to its Appearance tab to check or change the cover photo.
Legacy Hub: go to the Guides page, click your guide name, open the Guide Details tab, go to Guide Cover Photos and click Edit Desktop photo. Click Select Photo, search for the Room Type or guide name in the Filter photos field, select an image and click Save.
💡Tip
The cover photo will automatically be resized to fit mobile view. If you prefer, you can also upload a separate portrait-oriented image to improve how the guide looks on mobile devices.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing your listings won't automatically start syncing reservations from Stayntouch.
Before enabling the sync, take a moment to review your guides and make sure all the content is ready to share with guests.
💡 New to Touch Stay?
Visit our Quick Start Video for helpful tips on the quickest way to build your digital welcome book.
Step 5. Personalisation settings
You can map Stayntouch property and reservation data fields to your Touch Stay custom fields.
This allows you to automatically personalise your guides and guest messages for each reservation, for example, by showing the guest's name or stay dates inside your welcome book.
The steps below explain how to map and sync reservation data from Stayntouch to your Touch Stay account.
Automatically Mapped Fields
The following Stayntouch reservation fields are automatically linked to standard field codes in your Touch Stay account:
Field | Data Type |
Guest first name | Text |
Guest last name | Text |
Arrival date | Number |
Check-out time | Time |
Check-in time | Time |
Departure date | Number |
Guest contact phone number ⚠️ | Number |
Guest contact email address ⚠️ | Text |
⚠️ Note: Some OTAs or booking sites don't always provide the guest's phone number or email address, so these details may vary depending on where the booking came from.
Optional Fields You Can Manually Map
These additional Stayntouch reservation fields are available through the integration and can be manually mapped to your own Touch Stay custom fields:
Field | Data Type |
Adults | Integer |
Children | Integer |
Infants | Integer |
Confirmation Number | Text |
Segment Code | Text |
Promotion Code | Text |
How to Map Custom Fields
Go to the Integrations page.
Open the Map data tab.
Click Add new mapping.
Select the Stayntouch field you want to connect.
Choose a name for your custom field code and, if needed, add a substitute value.
💡 Tip: Substitute values are used when data from custom fields is missing at the time the field code is used. For example, if a custom field, such as Number of adults or Number of children, isn't provided, you could display a message like "Contact us if this information is missing."
👉 Learn more in our article: Field Codes Explained
Once your custom fields are mapped, any future reservations synced from Stayntouch will automatically populate those fields on the Touch Stay Invitation record.
💡 Tip: You can then use this data in your Message Hub templates and guide content to personalise the guest experience.
Step 6. Sync bookings
Sync Stayntouch bookings with your Touch Stay account and complete the integration.
Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync bookings).
Choose how to import your bookings:
All bookings – recommended if you're new to Touch Stay. This will sync all your future-dated bookings and generate invitations for each one.
New bookings only – choose this if you already use Message Hub to send invitations. It will only create invitations for bookings made after the sync activation date, preventing duplicates.
Tick the checkboxes for the guides you want to sync — Select all is at the top, next to Sync Selected.
Click Sync Selected. The process may take a few minutes, depending on the number of bookings and properties. You can stay on the page or continue working; the sync runs in the background.
Once active, any new Stayntouch bookings will automatically import into Touch Stay for those guides.
💡 Tip: You can view imported bookings any time under Messaging & Chat → Invitations (legacy Hub: Message Hub → Invitations).
Step 7. Guide Sharing Options
There are two main ways to send your guide link to guests.
To automatically share a trackable guide link for each booking, you can send an email or text message to guests through Message Hub, Touch Stay's messaging tool. The bookings from Stayntouch will then follow your message workflow you set up and any default settings as defined by the templates that you create.
See the Message Hub help articles for how to add message templates and create a notification journey for your guests.
If you are using Stayntouch messaging tools to communicate with guests, you can copy and paste the relevant guide link into your Stayntouch message templates using the Quick share link. In the new Hub, open the guidebook, click Invite guests and copy the Quick share link (legacy Hub: the Invite & Share tab of each guide).
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.