The steps to complete your integration:
Step 1. Connect your accounts
Go to Integrations in your Touch Stay account, go to the Partners tab, and click “Connect" underneath the Rental Ready logo. This will take you to the Cloudbeds authorisation screen, where you confirm giving access to Touch Stay.
Step 2. Match Properties
Once authorised, you can match your existing Touch Stay guides to your Rental Ready listings.
Go to the Integrations page and click the Match tab.
Use the drop-down menus to select the correct Rental Ready listing for each Touch Stay guide.
When you’re done, click Match Selected to confirm.
💡 If you don’t see any guides listed in this step, you can move straight on to Step 3. Import Rental Ready properties.
Step 3. Import Properties
If you have any remaining unmatched listings from Rental Ready, you can import them directly into Touch Stay.
Go to the Integrations page and click the Import tab.
Tick the listings you want to import.
Click Import Selected to continue.
Touch Stay will import the following details automatically:
Property name
Property address
Cover photo (if the image size meets our requirements)
Each imported listing will create a new Touch Stay guide.
💡 Note about cover photos
Only images that meet our quality requirements can be used as cover photos.
If the imported image is too small, you may need to upload a different one manually.
The minimum width for a cover photo is 1920 px.
How to check or add a cover photo
Go to the Guides page.
Click on your guide name.
Open the Guide Details tab.
Go to Guide Cover Photos and click Edit Desktop photo
Click the option Select Photo
In the Filter photos field, search for the property or guide name and select an image.
Click Save to confirm your changes.
💡Tip
The cover photo will automatically be resized to fit mobile view. If you prefer, you can also upload a separate portrait-oriented image to improve how the guide looks on mobile devices.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing your listings won’t automatically start syncing reservations from Rental Ready.
Before enabling the sync, take a moment to review your guides and make sure all the content is ready to share with guests.
💡 New to Touch Stay?
Visit our Quick Start Video for helpful tips on the quickest way to build your digital welcome book.
Step 5. Personalisation settings
You can map Rental Ready property and reservation data fields to your Touch Stay custom fields or topic customisations.
This allows you to automatically personalise your guides and guest messages for each reservation, for example, by showing the guest’s name or stay dates inside your welcome book.
The steps below explain how to map and sync reservation data from Rental Ready to your Touch Stay account.
Automatically Mapped Fields
The following Rental Ready reservation fields are automatically linked to standard field codes in your Touch Stay account:
Field | Data Type |
Guest first name | Text |
Guest last name | Text |
Arrival date | Number |
Check-out time | Time |
Check-in time | Time |
Departure date | Number |
Guest contact phone number ⚠️ | Number |
Guest contact email address ⚠️ | Text |
⚠️ Note: Some OTAs or booking sites don’t always provide the guest’s phone number or email address, so these details may vary depending on where the booking came from.
Optional Fields You Can Manually Map
These additional Rental Ready reservation fields are available through the integration and can be manually mapped to your own Touch Stay custom fields:
Field | Data Type |
Number of Adults | Number |
Number of Children | Number |
Reservation Reference | Text |
Keynest Code | Text |
Keynest Access Link | Text |
Igloohome Code | Text |
Key Code | Text |
How to Map Custom Fields
Go to the Integrations page.
Open the Map Data tab.
Click + Add New Mapping.
Select the Rental Ready field you want to connect.
Choose a name for your custom field code and, if needed, add a substitute value.
💡 Tip: Substitute values are used when data from custom fields is missing at the time the field code is used
For example, if a custom field, such as Number of adults or Number of children, isn’t provided, you could display a message like “Contact us if this information is missing.”
👉 Learn more in our article: Field Codes Explained
Once your custom fields are mapped, any future reservations synced from Rental Ready will automatically populate those fields on the Touch Stay Invitation record.
💡 Tip: You can then use this data in your Message Hub templates and guide content to personalise the guest experience.
Step 6. Sync reservations
Sync Rental Ready reservations with your Touch Stay account and complete the integration.
Go to Integrations → Sync tab
Under Sync Options, choose how to import your reservations:
All reservations – recommended if you’re new to Touch Stay.
This will sync all your future-dated reservations and generate invitations for each one.
New reservations only – choose this if you already use Message Hub to send invitations.
It will only create invitations for bookings made after the sync activation date, preventing duplicates.
Tick the checkboxes for the guides you want to sync. Use Select All (top-right) to choose all guides at once.
Click Sync Selected.
The process may take a few minutes, depending on the number of reservations and properties.
You can stay on the page or continue working; the sync runs in the background.
Once active, any new Rental Ready reservations will automatically import into Touch Stay for those guides.
💡 Tip:
You can check your sync status or view imported reservations anytime from the Message Hub → Invitations page.
Step 7. Sharing guide links through Rental Ready
Touch Stay automatically sends a unique guide link for each reservation back to Rental Ready.
You can include this link in your Rental Ready message templates to share guides automatically through their unified inbox.
Your Rental Ready account will now have a new custom reservation field:
{{reservation_touch_stay_guide_link}}
💡 How to add this custom reservation field to your Rental Ready message template
Best Practice: Sharing Your Guide
A note about Rental Ready message timing
There may be a short delay between a booking arriving in Rental Ready and the guide link being returned from Touch Stay while both systems process the data.
💡 Recommendation:
Avoid adding the {{reservation_touch_stay_guide_link}} field to messages that send immediately after a booking is received.
Instead, schedule a message about 1 hour later (or even the next day) to introduce your guests to everything they’ll find in your guidebook.
When and how to share the Touch Stay guide link (via Rental Ready)
We usually recommend this setup for the best guest experience:
First message – after booking confirmation
When: Around 1 hour after the booking
Why: Avoids sending the guide too early and ensures everything is ready
Reminder message – before arrival
When: A few days or weeks before arrival
Why: Encourages guests to review house info and plan ahead
Final reminder – close to arrival
When: 1 day before arrival
Why: Ideal for check-in instructions and arrival details
What happens if I’m already using Memo?
If you want to switch from Message Hub to Rental Ready for sending guide links:
Archive your existing Message Hub message templates; this stops them from being added to new reservations.
Set up your new Rental Ready message flow.
Archiving won’t affect any existing invitations.
To cancel messages already scheduled, delete the Message Hub template instead.
FAQs
Why isn’t my new property sharing the guide link with bookings?
There are a couple of common reasons for this:
1️⃣ Matching not completed
Each time you add a new listing to your Rental Ready account, you’ll need to complete the matching and sync steps in Touch Stay for it to share guide links automatically.
2️⃣ Sync not activated
Check that syncing is enabled for the property in the Integrations → Sync Reservations tab.
If the property isn’t selected for syncing, no guide links will be sent back to Rental Ready.
💬 Still not seeing the link?
If you’ve completed the steps above and the link is still missing, please email [email protected] with:
Your login email address
Guide name
Guest arrival date
Rental Ready booking ID
This information helps our team investigate the issue quickly.
🤝 Need Help?
If you get stuck, please reach out. We’ll be happy to help!
Or send us a ticket directly from your Touch Stay account.
