Templates Explained
All your Touch Stay guide content is built around the categories, subcategories, and topics in your Content Hub. This makes it easy to share content across multiple guides, perfect if you manage properties with lots of similarities.
But what if you need a totally different type of guide with its own separate content? That's where adding a new Template comes in.
Each Template has its own:
Content Hub with unique categories, subcategories, and topics
Guides connected to that template
Message Hub, Settings, Integrations, and Data Dashboard
ℹ️ This article covers the new Hub. If you're still on the legacy Hub, see Adding New Guidebook Templates.
How to add a new Template
Click your account name in the bottom-left corner of the sidebar.
Select All Templates from the menu.
This opens the Templates tab under your account, showing Template Management — a table of your existing templates with their content type and number of guides.
Click Add template.
Under Select Content Hub template type, choose the template that best suits your needs.
Under Enter a name for this template, give it a name.
Click Save.
Your new template will be added to your account straight away. You can switch between templates anytime using the account switcher in the sidebar.
👉 Good to know: New templates start completely fresh — no guides, no Message Hub message templates, and all settings at their defaults, just like a brand new Touch Stay account. Once it's set up, you can start adding guides, updating your settings, and using Message Hub in the usual way.
Managing existing templates
From the Template Management table, click the ⋮ menu next to any template to:
View/Edit — open and work on that template
Duplicate template — create a copy of it
Share template — generate a link so someone else can add this template's structure to their own account (see Shared Templates Explained for details on what carries over)
Delete — remove the template
⚠️ Using a Property Management System (PMS)? Read this first.
If all your units are under the same PMS login email, it's worth knowing that each PMS integration can only be connected to one template.
Connecting the same PMS login email to a second template can cause issues like listings not matching correctly or guests not receiving the guidebook link invitations.
💡 To avoid this, keep all your units under a single template, and you'll be good to go!
Templates Available:
Choose the template that best fits your use case — all of them can be fully customised after setup:
Short Term Rental: guest guides for apartments, villas, cottages, and more
Bed & Breakfast
Hotel/Resort
Glamping
Camping
RV / Motorhome: guides for RV, motorhome, and camper van rentals
Destination Guide: perfect for marketing a location or creating a local area guide
Events & Conferences: equip attendees with venue info, agendas, speaker bios, and accommodation options
Cleaning Guide: provide cleaning guidelines so your property is staged and ready for the next guest
Owner Onboarding Manual: manage homeowner expectations with processes, SLAs, and more in one place
Employee Onboarding
Standard Operating Procedure: create a clear, structured SOP for your team
Wedding: give your guests everything they need to know about your big day
Pet Sitting: give home sitters all the info they need to care for your home and pets
Home Exchange: provide Home Exchange guests with everything they need to look after your home
Create Your Own: a blank canvas if you'd prefer to start without any suggested content
Shared template: apply a template someone has shared with you via a private link — see Shared Templates Explained
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.