Table of contents:
Before you start
Start with Online listing is offered for Short-term rental, B&B/Inn/Lodge, Glamping, Camping and Hotel/Resort accounts. Other account types see a Start with PDF file card marked Coming soon in its place. In that case, use Start from scratch or Clone existing guidebook instead (see How to create a new guidebook).
How to import a guidebook
Open the Guidebooks section from the left sidebar.
Click Create Guidebook.
Select Start with Online listing, then click Start with URL.
Paste your Airbnb or Booking.com listing URL into the field and click Next.
Wait while we fetch your listing data. A short progress checklist shows each step, and it usually takes 15–20 seconds.
On the Review your property details screen, check the imported property name, location and cover photo. 💡 Tip: double-check the imported location, as it doesn't always land exactly right. Click Next: Content.
Choose how to fill in your content (see the table below), then click Next: Generate content.
If you see One last thing... (Add missing Field codes), enter values for the field codes listed and click Proceed, or click Skip. 📖 Learn more: Field Codes Explained
Wait while your guidebook is generated. This typically takes 25–30 seconds, or a little more.
Content options:
Option | What it does |
Re-use content from existing guidebook | Select the existing guidebook closest to this property (you must pick one to continue). The parts it shares with that guidebook stay synced. |
Use listing data only | Builds fresh content from your listing only, ignoring the content in your Content Hub. |
💡 Tip: If your new content doesn't appear right away in the Guidebook Content tab, refresh the page.
What gets imported
Touch Stay starts with its standard master template (the same category and subcategory structure used for all guidebooks) and maps your listing content to it:
From your listing | Where it goes in your guidebook |
Property name | Property info tab |
Address and location | Property info tab (map pin set automatically) |
Property photos | Cover photo and topic images |
Property description | Matched to the relevant categories and topics |
Amenity details | Mapped to the About the Accommodation category |
House rules | Mapped to the relevant rules category |
What happens with content that doesn't fit the template?
If your listing contains content that doesn't match any existing template category, Touch Stay creates new categories for it automatically.
Example: Your Airbnb listing has a specific "Pet Policy" section that isn't in the standard template. The system will:
Create a new Pet Policy category in your guidebook
Place the imported content inside it
Mark the new category as "Added from [your property name]" so you can easily identify it
You can rename, reorganise or merge these new categories after the guidebook is created — they're fully editable like any other category.
After your guidebook is created
Your new guidebook opens on the Property info tab, with content already filled in. From here:
Check the Property info tab — confirm your property name, contact details, address and timezone are correct
Review the Guidebook Content tab — read through the imported content and edit anything that needs refining. The live preview on the right shows you exactly what guests will see.
Check the Appearance tab — upload or adjust your cover photo, logo and brand colours
Check the Settings tab — set up meta title, PIN access and other options as needed
Share your guidebook — click the Invite guests button when you're ready
💡 Tip: Don't try to perfect everything before sharing. Get the essentials in place — cover photo, contact details, arrival instructions, Wi-Fi info — and share your guidebook. You can continue refining and adding content over time, and your guests will always see the latest version.
📖 Learn more: Guidebook Essentials
Importing your first guidebook vs. additional guidebooks
The import process works the same whether it's your first guidebook or your tenth, but there's one difference behind the scenes:
Scenario | What happens |
First guidebook | Touch Stay creates your account-level template structure (categories and subcategories) from the master template plus any additional sections from your listing. All topics are created as guidebook-specific content. |
Additional guidebooks | Your account template already exists. The imported content is mapped to the existing structure, and new categories are only created for content that doesn't fit. |
This means your first import also sets up the foundation for all your future guidebooks.
Guidebook defaults and imported guidebooks
If you've already set up Guidebook defaults (contact details, check-in/check-out times, branding, timezone), your imported guidebook will inherit those settings automatically.
The imported content fills in the guidebook-specific details. The defaults handle everything else — so you don't need to re-enter your standard settings for every new property.
To override an inherited default on this guidebook, open the relevant tab and turn off Use Guidebook defaults on that card. These switches appear on accounts with more than one guidebook.
📖 Learn more: Guidebook defaults – set once, apply to all your guides
Frequently asked questions
Can I import from platforms other than Airbnb and Booking.com? Currently, the import feature supports Airbnb and Booking.com listing URLs only. For other platforms, use the Start from scratch or Clone existing guidebook options.
Will the import update if I change my listing? No. The import is a one-time pull. After your guidebook is created, it's independent of the listing. If you update your listing, you'll need to update your guidebook content manually.
Can I re-import a listing into an existing guidebook? No. The import creates a new guidebook each time. If you need to refresh content from your listing, create a new guidebook via import and then copy over what you need.
What if the imported content isn't accurate? Review everything after import. The system does its best to match and map content, but your listing format and detail level will affect the results. Treat the import as a head start, not a finished product.
Importing in the legacy Hub
The import works the same way in the legacy Hub. The only difference is where you start: go to the Guides page and click + Add guide instead of Create Guidebook. See How to create an AI-generated guidebook from your Airbnb listing (Legacy hub).
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.