Table of contents:
Deleting your account vs. cancelling your subscription
These are two different things:
Cancelling your subscription stops future billing, but you keep access to your account and guides until the end of your current billing period. See Managing Your Subscription for those steps.
Deleting your account permanently erases your account and all its data straight away. This is a separate, irreversible action — use this only if you want everything gone for good, not just to stop being charged.
⚠️ If you just want to stop paying but might come back later, cancel your subscription instead — don't delete your account.
Before you delete your account
Download or note down anything you need — guide content, invoices, contact/booking data. Once deleted, none of this can be recovered.
If you have an active paid subscription, consider cancelling it first (see above) so you're not left mid-billing-cycle.
If you have team members added to the account, they'll lose access once the account is deleted.
How to delete your account
Click your account name in the bottom-left corner of the sidebar.
Select Profile.
Scroll down to Delete account.
Click Delete account and follow the confirmation steps.
📌 This permanently deletes your account and all associated data. This action cannot be undone.
What happens after deletion
Your account, guides, and all associated data are permanently removed.
The login email becomes free to use again — for example, on a new Touch Stay account, or to correct a typo on another existing account.
🤝 Need Help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
If you're not sure whether cancelling or deleting is the right move for you, just ask us first — we're happy to help you figure out the best option. You can also reach out to our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.