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Account Activation & Setup (for new users)

Just getting started with Touch Stay? Here's everything you need to check your pricing and activate your account.

Table of contents:


New to Touch Stay? Check your pricing

Before you create your account, you can use our pricing calculator to get an instant overview of plan options and costs.

  • Touch Stay offers both monthly and annual plans

  • Pricing is based on the number of properties you manage

  • You can start with just one property and add more as your portfolio grows

  • Annual plans offer cost savings compared to monthly billing

💡 Once you create your account, you'll usually get a 14-day free trial to explore the system and set up your first guide, no commitment needed. Some new accounts start on the Free plan instead of a trial.


How to activate your account

  1. Open the Billing page:

    • New Hub: click your account name in the bottom-left corner of the sidebar, then Billing.

    • Legacy Hub: click the profile icon at the top right of the screen, then Billing.

  2. Start your subscription:

    • On a trial: click Subscribe now, or pick a tier in Plans & pricing and click Choose plan.

    • Subscription ended or cancelled: click Activate Now.

  3. Follow the checkout process to complete your activation.

If you can't see Billing in the menu, ask the account owner or an admin to activate the subscription.


🤝 Need help?

Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.

You can also reach out to our team at [email protected], and we'll be happy to help.

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