How to find guests nearing their stay who have not yet viewed the guide

It’s important to know if the people you have shared a guide with have not yet viewed the guide, especially if they are getting close to their arrival date. This can be done by using the filter and sort options on the invitations table. Head to Memo and the Invitations tab, now use the filter to select “Unopened” and “Future Arrivals Only”. Finally, use the Sort option on the “Arrival Date” column to sort the invitations with the closest at the top.

If you want to resend any messages to a guest, then this can be done from the Message Schedule screen for each invitation, as described in this article.

It may also be worth reaching out to your guest directly to let them know to expect an email or SMS from you with a link to your amazing Touch Stay guide!