Lodgify Integration

5 min. readlast update: 07.02.2024

Touch Stay integrates with Lodgify to import your rentals and then automate the sending of invitations for confirmed reservations. 

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Complete the following steps using the tabs on this page to complete the integration:
  • Step 1: Connect your Touch Stay & Lodgify accounts
  • Step 2: Match Lodgify rentals
  • Step 3: Import Lodgify rentals
  • Step 4: Complete guide creation (new Touch Stay customers only)
  • Step 5: Personalisation settings
  • Step 6: Guide sharing options
  • Step 7: Sync reservations

Step 1. Connect your Touch Stay & Lodgify accounts

The first step is to find your Lodgify Public API key. Login to your Lodgify account and then open the main Lodgify menu and select Settings:

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Next, click on “Public API” from the left hand menu and then copy your personal API key:

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Next, go to the Integrations page in your Touch Stay account, go to the Partners tab and click “Connect” underneath the Lodgify logo. Paste your Lodgify API key into the box and click Save.

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Step 2. Match Lodgify rentals

Once authorised, go to the Match tab to pair any existing Touch Stay guides to your Lodgify rentals. Use the drop-downs to select the correct Lodgify rental for each Touch Stay guide. When complete, click “Match Selected”. If you don’t have any to match, then just click “Skip”.

 

Step 3. Import Lodgify rentals

If you have any remaining unmatched units from Lodgify go to the Import tab to import those into Touch Stay. Simply check the ones you want to import and click the “Import Selected” button. If you don’t want to import any, or don’t have any remaining, then just click “Skip” whilst leaving the selections blank.

Touch Stay will import the following:

  • Rental name
  • Rental address
  • Rental location

Each rental imported will create a new Touch Stay guide.

Step 4. Complete guide creation (new Touch Stay customers only)

Matching or importing listings won’t automatically start syncing reservations from Lodgify, so now is the time to check the content of your guides and make sure they’re ready before you sync reservations with Lodgify.
 
If you’re new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.
 

Step 5. Personalisation settings

You can connect custom field codes created in Touch Stay to data fields through the Lodgify integration to personalise guide details and Memo messages for each reservation. This will then mean any values/data for these fields set in Lodgify will pass in to Touch Stay and can be added to your guide content. The available fields are as follows:

  • Booking source
  • Number of Guests 
  • Booking ID 
  • Guest first name
  • Guest last name
  • Arrival date
  • Departure date
  • Guest contact phone number*
  • Guest contact email address*

*Some OTAs and booking sites do not always provide the guest email address or phone number so the availability of these two data points are dependent on the platform the guest used to complete their booking.

To connect any of these fields to Touch Stay head to the custom data mapping tab on the Integrations page and click the '+Add new mapping' button.

From here you can select the Lodgify field to connect, choose a name for your custom field code and any substitute value. Substitute values are used in the case of data missing when the field code is used, see this article for more detail about field codes.

Once the custom fields have been created, then any future reservations which sync from Lodgify will have the relevant data automatically populated on the invitation record.

Step 6. Guide sharing options

There are two main ways to send your guide link to guests.

To automatically share a trackable guide link for each booking you can send email or text message guests through Memo, Touch Stay's messaging tool. The reservations from Lodgify will then follow your message workflow you setup and any default settings as defined by the templates that you create.

See the Memo help articles for how to add message templates and create a notification journey for your guests.

If you are using the Lodgify message inbox to communicate with guests you can copy and paste relevant guide link in to you Lodgify message templates using the Quick share link that you can copy from the Invite & Share tab in the Guides page:

Step 7. Sync reservations 

Once your guides are ready then you can start syncing with Lodgify.

Go to the Sync reservations tab on the Integration page. Select the guides you want to sync using the checkboxes.

Use the “Select All” option at the top right of the page to select all in one go. Click Sync selected to submit.

 

Here you can choose whether to import all your future reservations or have Touch Stay only import new reservations. If you are new to Touch Stay then choose “All reservations”. If you are already a user of Touch Stay messaging before you connect your Lodgify account, then it’s best to choose “New reservations only” to prevent duplicate reservations being imported.

If you have selected “All reservations” then all your future dated reservations from Lodgify will now be imported and will generate invitations and schedule email or SMS messages based on the booking details and your Touch Stay message templates. All future reservations for Lodgify units matched to Touch Stay guides with the sync active will also now be imported automatically.

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