Help CenterTouch Stay integrates with SuperControl to import your rentals and then automate the sending of invitations for confirmed bookings. If you don’t have a Touch Stay account yet then you can sign up here for a free 14-day trial. Once you have a Touch Stay account, then follow the steps below.
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Step 1. Connect your accounts
First, you need to authorise your Touch Stay account with SuperControl with an API token. To do this, go to the Touch stay integration page on the SuperControl website here and follow the steps to reveal your API token.
Once you have your API credentials from SuperControl, head to the Account page within your Touch Stay account, go to the Integrations tab and click “Connect” underneath the SuperControl logo. Paste your API token into the box and click Save.
Step 2. Match Guides
Once authorised, you can match any existing Touch Stay guides to your SuperControl properties. Use the drop-downs to select the correct SuperControl property for each Touch Stay guide. When complete, click “Match Selected”. If you don’t have any to match, then just click “Skip”.
Step 3. Import Properties
If you have any remaining unmatched properties from SuperControl then the next screen allows you to import those into Touch Stay. Simply check the ones you want to import and click the “Import Selected” button. If you don’t want to import any, or don’t have any remaining, then just click “Skip” whilst leaving the selections blank.
Touch Stay will import the following:
- Property Name
- Property Address
- Property Location
Each property imported will create a new Touch Stay guide.
Step 4. Check Your Content
Matching or importing properties won’t automatically sync reservations from SuperControl, so now is the time to check the content of your guide books and make sure they’re in tip-top shape and ready to share with your guests.
If you’re new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.
Step 5. Set up your Message Templates
To send out messages to guests from bookings that come from SuperControl you’ll first need to create some message templates using Memo. The bookings from SuperControl will then follow your message workflow and any default settings as defined by the templates that you create.
See the Memo help articles for how to add message templates and create a notification journey for your guests.
Step 6. Sync and Forget!
Once your welcome books are ready and Memo message templates are in place then you can start syncing with SuperControl.
The sync settings can be found on the Integrations tab under the Settings option for SuperControl, select “Reservation Sync Settings”.
Here you can choose whether to import all your future reservations or have Touch Stay only import new reservations. If you are new to Touch Stay then choose “All reservations”. If you are already a user of Touch Stay messaging before you connect your SuperControl account, then it’s best to choose “New reservations only” to prevent duplicate reservations being imported.
Next, choose the guides to start syncing by using the checkboxes (note the “Select All” option at the bottom left) and click Submit.
If you have selected “All reservations” then all your future dated bookings from SuperControl will now be imported and will generate invitations and schedule email or SMS messages based on the booking details and your Touch Stay message templates. All future bookings for SuperControl properties matched to Touch Stay guides with the sync active will also now be imported automatically.
How to connect custom field codes with SuperControl
You can connect custom field codes created in Touch Stay to additional fields through the SuperControl integration. This will then mean any values/data for these fields set in SuperControl will pass into Touch Stay and can be added to your Memo message templates. The available fields are as follows:
- Booking ID (data type: Text)
- Arrival Time (data type: Text)
- Departure Time (data type: Text)
- Number of Adults (data type: Number)
- Number of Children (data type: Number)
- Number of Infants (data type: Number)
- Cleaner Notes (data type: Text)
- Arrival Time Notes (data type: Text)
- Departure Time Notes (data type: Text)
To connect any of these fields to Touch Stay head to the Integrations tab and within the SuperControl Settings select “Custom Field Mapping”.
Next, click on the “+ New Custom Field” button. From here you can select the SuperControl field to connect, choose a name for your custom field code and any substitute value. Substitute values are used in the case of data missing when the field code is used, see this article for more detail about field codes.
Once the custom fields have been created, then any future bookings which sync from SuperControl will have the relevant data automatically populated on the invitation record.