Connect your Touch Stay and Hosteeva accounts to import Hosteeva property & reservation data into your guides and make it easier to share guides with your guests.
Table of contents:
Step 1. Connect your Touch Stay & Hosteeva accounts
You will need your Hosteeva Auth Code to get started. Log in to your Hosteeva account and click on API Management. Next, click "Generate Auth Code" and copy the Auth Code.
In Touch Stay, go to Integrations in the left sidebar, open the Partners tab and click Connect under the Hosteeva logo. Paste your Hosteeva Auth Code into the box and click 'Save'.
Step 2. Match Hosteeva properties
You can now match existing Touch Stay guides to your Hosteeva properties. Go to the Match tab on the Integrations page and use the drop-downs to match the correct Hosteeva property for each Touch Stay guide, then click Match Selected.
Step 3. Import Hosteeva properties
If you have any remaining unmatched properties from Hosteeva, go to the Import tab. Check the properties you want to import and click Import Selected.
Each imported property will create a new Touch Stay guide and populate them with the following details from Hosteeva:
Listing Name
Listing Address
Listing Location
Step 4. Complete guide creation (for new Touch Stay customers only)
Now is the time to check the content of your guides to make sure they are ready to share with guests before you complete the integration and sync your Hosteeva reservations.
If you're new to Touch Stay then check out Guidebook Essentials for hints and tips on the quickest way to build out your guide content. If you have more than 20 properties, please contact us at [email protected] to find out more about our onboarding service.
Step 5. Personalisation settings
You can map Hosteeva reservation data fields to Touch Stay custom fields. These can then be inserted into guides and guest messages to personalise them for each reservation.
The following Hosteeva reservation data is imported automatically with each reservation:
Guest first name
Guest last name
Arrival date
Departure date
Guest contact phone number*
Guest contact email address*
*Some OTAs and booking sites do not always provide the guest email address or phone number, so the availability of these two data points are dependent on the platform the guest used to complete their reservation.
The following Hosteeva reservation data fields are also available through the integration. They are optional and can be manually mapped to a Touch Stay custom field:
Door Code
Check In Instructions
Check Out Instructions
Number of Adults
Number of Children
Number of Pets
Reservation Confirmation
To connect any of these fields, go to the Map data tab on the Integrations page and click Add new mapping. See Field Codes Explained for more detail about field codes.
Step 6: Sync reservations
Once your guides are ready, then you can start syncing with Hosteeva.
Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync reservations).
Choose whether to import all your future reservations or only new ones:
If you are new to Touch Stay then choose All reservations.
If you were already using Message Hub, Touch Stay's guest messaging tool, before you connected your Hosteeva account, it's best to choose New reservations only to prevent duplicate reservations being imported.
Select the guides you want to sync using the checkboxes — Select all is at the top, next to Sync Selected — and click Sync Selected.
If you have selected "All reservations" then all your future dated reservations from Hosteeva will now be imported and will generate invitations and pass a unique link back to Hosteeva for use in Hosteeva messaging. All future reservations for guides with the sync active will also now be imported automatically.
Hosteeva will now manage the communications to share the unique link for each reservation with your guests. If you have any questions about this process, please reach out to Hosteeva support.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.