What is the Store?
The Store lets you sell products or services directly through your Touch Stay guidebook. Guests can browse your offerings in a dedicated Store tab, making it easy for them to discover and order what you provide, right when they're planning or enjoying their stay. Typical examples include:
Early or late check-in/check-out
Breakfast hampers or welcome baskets
Housekeeping services
Pet fees or pet packages
Parking passes
Grocery delivery
Celebration packages
Wine, beer or local product hampers
Baby equipment hire
Beach equipment hire
Extra towels or linen
By using the Store, you can:
Boost revenue by promoting extras in a clear, guest-friendly format
Save time by managing all your offers in one place instead of handling ad hoc requests
Enhance the guest experience by making useful services easy to find and purchase
You can add products, organise them into categories, set prices and quantities, and manage your store settings - all from the Store section in your Touch Stay account.
Part 1: Set Up the Store
✨ If you previously used the Upsell Widget, your items have already been migrated to the Store. We recommend reviewing your setup to make sure everything looks correct.
Follow the steps below to enable the Store on your account.
Open the Store
In your Touch Stay account, click Store in the left-hand menu.
Click Set up your store.
Step 1: Set up notification channels
Choose where you'd like to receive Store order notifications. You can set up:
Email notifications
SMS notifications
Steps
Review the email address shown.
Under Email:
Click Change to update the email address.
Click + to add additional email addresses.
Under SMS:
Click Add to add a phone number.
Click Next: Items.
💡 You can change these settings at any time.
Step 2: Choose Starter Items
We have a selection of starter items to help you get set up quickly.
Examples include:
Early check-in
Late check-out
Pet fees
Extra cleaning
Damage waiver
Local wine
Breakfast baskets
Steps
Review the suggested items.
Enable any items you'd like to use.
Click Next: Terms.
💡 You can edit, remove, or add items later.
Step 3: Add Your Terms & Conditions
Before guests can place orders, you'll need to provide a link to your Terms & Conditions.
Steps
Paste a link to your Terms & Conditions.
If you don't already have one, click Get T&C template.
Review and customise the template.
Publish your Terms & Conditions and copy the public link.
Paste the link into Touch Stay.
Click Next: Payments.
⚠️ You'll need a Terms & Conditions link to complete your Store setup.
If you don't already have one, the template can help you get started.
We recommend reviewing and updating it to reflect your business and any local requirements that may apply before publishing it.
Step 4: Choose which guides will show your Store
⚠️ If you only have one guide, the Store will automatically be enabled for that guide, and you'll be taken directly to the Payments step.
If you manage multiple properties, you can choose where the Store will appear.
Steps
Open the Guides dropdown.
Select the guide(s) where you'd like the Store to appear.
Choose Select all to display the Store on every guide, or select specific guides only.
Click Next: Payments.
💡 Tips
You can change these settings later.
Products and services can also be targeted to specific guides later using Tags, just like topics in your guide.
Step 5: Choose How You Want to Receive Payments
You can choose between Online Payments (recommended) or Self-managed Payments.
Option 1: Online Payments (recommended)
Online Payments allows guests to pay directly through your guide using Stripe. Benefits include:
Secure online payments
Email and SMS notifications
Order management
Receipts and invoices
Refund processing
Steps
Select Online Payments.
Click Continue with online payments.
On the Connect Stripe account screen, click Add information.
4. Enter your email address.
5. Follow the Stripe setup process.
6. Connect an existing Stripe account or create a new one.
7. Complete the required Stripe information.
8. Return to Touch Stay once setup is complete.
💡 Need more help?
For more details, see:
Option 2: Self-managed Payments
Choose this option if you'd prefer to continue using your existing payment process.
Guests can still place orders through the Store while you arrange payment directly with them.
You'll still receive:
Order notifications by email and SMS
Full details of each guest's order
You'll continue to manage:
How guests pay for their orders
Payment instructions
Invoices and receipts
Refunds, if needed
💡 Guests can still place orders through your Store. You'll simply arrange payment with them directly.
Step 6: Finish setup
Once you've completed your payment setup, you'll see a confirmation screen letting you know your Store is ready.
Click Go to Store to continue
💡 If you selected Self-managed Payments, you'll also see an option to enable Online Payments later. This can help streamline the guest experience by allowing guests to pay directly through your guide.
Part 2: Add Products and Services to Your Store
Now that your Store is set up, it's time to add the products and services you'd like to offer to guests.
Understanding categories and items
The Store is organised using Categories and Items.
Categories
Categories help organise similar products and services together, making your Store easier for guests to browse. For example:
Booking Access category
Housekeeping category
Wine and Snacks category
Create a Category
Go to Store → Items
Scroll to the bottom of the page
Click + Add Shop Category
Enter a name for your category
Select an Icon
Click Save
Once created, you can start adding products and services to that category.
💡 Tip: Try grouping similar products. For example, create categories such as Booking Access, Food & Drinks, Housekeeping, or Local Experiences to make browsing easier for guests
Item
Items are the individual products or services that guests can purchase through your Store.
For example, within a Booking Access category, you might create items such as:
Early check-in
Late check-out
Pet fee
Parking pass
Or within a Food & Drinks category:
Breakfast basket
Welcome hamper
Bottle of wine
Create a new item
Go to Store → Items
Click + Add Item
Select the category where you'd like the item to appear
Complete the item details
Click Save
Item info
Name: Enter the name of your product or service.
Item photo: Add a photo to help guests understand what you're offering. A clear, attractive image can help increase purchases.
Item description: Add a description explaining what the guest will receive.
Status and Category
Display item?
Enable this option if you'd like guests to see the item in your Store. Disable it if you're still working on it.
Shop category
Choose which category the item belongs to.
⚠️ Categories must be created before you can assign items to them.
3. Tags
Tags control which guides can display specific Store items. For example:
Parking may only be available at certain properties
Pet fees may only apply to pet-friendly properties
Breakfast baskets may only be available at selected locations.
Use:
All Guides to display the item everywhere
Specific tags for selected properties
⚠️ If an item doesn't have a tag, it won't appear in any guide.
4. Price per item
Enter the price guests will pay. The Store currency is based on your Touch Stay account billing currency. To change it:
Go to Store
Click Settings
Find Store Currency
Click Edit
Part 3: Publish Your Store
Adding products does not automatically make them visible to guests.
Once you've added your categories and items, you'll need to publish the Store.
Steps
Go to Store
Click Settings
Under Global Store Settings, find Enable Store Feature
Select Published
Your Store is now live and visible to guests.
Want more control?
If you have multiple guides, you can choose exactly which guides display the Store.
Stay on the Settings page
Scroll down to Guide Settings
Find the guide(s) where you don't want the Store to appear
Select Unpublished for those guides
Any guide set to Published will display the Store, while guides set to Unpublished will not.
Best Practices
Keep your products and prices up to date.
Use clear photos and descriptions.
Group similar items into categories.
Preview your Store before publishing.
Clearly explain refund and cancellation policies in your Terms & Conditions.
FAQs
How many products can I add to the Store?
Currently, each store supports up to 50 products. This helps maintain a clear and user-friendly experience for guests.
Can I show different products in different guides?
Yes. Use Tags to control which guides can display specific Store items.
How are payments handled?
Touch Stay Store supports online payments through Stripe.
By connecting your Stripe account, guests can securely purchase products and services directly through your Store. Payments are processed by Stripe and paid directly to your connected Stripe account.
If you choose not to connect to Stripe, you can still use the Store to showcase your products and services, but you'll need to arrange payment with guests separately.
What notifications will I receive?
You’ll get an email, SMS or both (based on your Settings) whenever a guest places an order. Notifications include item details, quantities and total price.
What happens if I’m unable to fulfil an order?
Include clear instructions in your Terms and Conditions about how unfulfilled orders will be handled. Communicate with your guests directly if an issue arises.
Can guests track past orders?
Not yet. This is something we plan to improve in future releases.
🤝 Need Help?
If you need any assistance, contact our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.
