The Store adds a "Store" tab to a guidebook so guests can browse and purchase items or services (late check-out, extra cleaning, a bottle of wine, breakfast basket, etc.) directly from their guidebook.
Table of Contents
What is the Store?
The Store adds a "Store" tab to a guidebook so guests can browse and purchase items or services directly from their guidebook.
Setup Steps
Step 1–2: Initial Setup
Go to Store → Settings and complete the Global Store Settings:
Enable Store feature — a Published/Unpublished toggle that adds or removes the Store tab from your guidebook content globally. When unpublished, it's not visible in any guidebook, regardless of per-guide settings below.
Purchase notifications — choose how you'd like to receive order alerts: Email, SMS, or both. You can add more than one notification email here.
Store currency — select a single global currency; it applies to all items. Note: if you connect Stripe for online payments, the Store currency becomes fixed to your Stripe account's currency and can no longer be changed independently.
Link for Terms and Conditions of sale — a required link (e.g., a Google Doc) that customers must agree to before placing an order. A "Get T&C template" button plus a "Learn more" link give you a starter template to copy and customize.
Step 3: Payment & Tax Settings
Under Payment settings, Store integrates directly with Stripe:
Online payments (Powered by Stripe) — connect and manage your Stripe account from within the Store settings. The account can show a status (e.g., "restricted — please review it promptly") if Stripe needs more information.
Identity verification — a keyed-in identity check tied to the Stripe application (name, date of birth, etc.) can fail and shows a banner prompting you to correct the details or upload a matching document.
Tax settings: declare whether you're liable for sales taxes (e.g., VAT) on goods/services sold in your Store. Choosing "Yes" walks you through tax registration details for the jurisdictions where your guides are located; choosing "No" confirms you're not required to register or provide further details.
Step 4: Product Management
Items are created via Store → Items → Add Item, with:
Name, description (rich text editor), price, image
Shop category — organize items into categories (each with its own icon, added via Add Shop Category)
Display item? toggle — controls guest-facing visibility, independent of the category and global toggles
Tags and Guidebook tags — general tags (e.g., "All Guides") plus per-guide tags so an item can be scoped to specific guidebooks rather than only an all-or-nothing "which guidebooks show the Store" choice
Variants: Any item can have variants (e.g., size, colors). Toggle "This item has variants" on the item's Variants tab, then add one or more variants, each with its own photo, name, price, and a "Display variant?" visibility toggle.
Advanced item settings (on the item's Advanced tab):
Max quantity per order — leave empty for no limit
Delivery date required toggle — ask the guest to provide an expected delivery date
Item order notifications — falls back to the store-level email/SMS by default, with the option to add extra notification emails for that specific item
Products can be organized into categories using Add Shop Category, and toggled on/off using the "Display item?" toggle to control visibility. Each store supports up to 50 products, to help maintain a clear and user-friendly experience for guests.
To change your Store currency: go to Store → Settings → Store Currency → Edit.
Step 5: Publishing
The guidebook is published to make the Store visible to guests, with a Preview option available before going live. Per-guide publishing is managed under Store → Settings → Guide settings, listing each guide with its own Published/Unpublished toggle — this is separate from the global "Enable Store feature" toggle in Step 1–2.
Orders
Store → Orders gives you a full order-management screen, not just notifications:
Search and filter orders by customer name/email/phone, status, included items, and which guide they were ordered from
Each order can be Accepted or Declined
Order detail view shows the items ordered, quantity and price, payment info (e.g., "Offline payment" or Stripe), the customer's contact details with a link into Contacts, which guide it was purchased from, and any guest note
Analytics
Store → Analytics provides a reporting dashboard, filterable by time period, shop category, and guide:
Volume — guest store visits, products sold
Revenue — total sales value and value after commission
Commissions — Touch Stay's commission and Stripe's fees, shown separately
Category Split — a chart of sales by shop category
Performance Management / Product Sales Breakdown — a table of products with number of orders and value
Declined Orders and Lost Revenue — orders not completed and their unrealized value
Export Excel — export the analytics data
Key Settings & Features
Notifications: Email, SMS, or both for order alerts (store-level and, optionally, per item)
Currency: single global currency; locked to Stripe's currency once Stripe is connected
Terms & Conditions: required link, with an optional starter template
Tax settings: VAT/sales-tax liability declaration
Online payments: Stripe-integrated, with identity verification
Global Store toggle: enable/disable the Store tab across all guidebooks
Guidebook Selection: per-guide publishing, plus per-item Guidebook tags for finer targeting
Product Limit: maximum 50 products per store
Variants: multiple variants per item (size, color, etc.)
Orders management: accept/decline workflow, order detail, guest notes
Analytics: revenue, commissions, volume, and performance reporting
Current Limitations
Admins can track and manage all past orders via the Orders tab; guests do not currently have a visible order-history view within their guidebook.
🤝 Need help?
If you need any assistance, reach out to our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.
