Setting up payments is the most important step to getting your Touch Stay Store open for business. We've partnered with Stripe Connect to ensure your transactions are secure, automated, and easy to manage.
This guide will walk you through connecting your account, configuring your tax settings, and understanding the fee structure.
Table of contents:
Before You Begin
Because this process involves financial agreements and legal entity verification, the setup should be completed by someone with senior management responsibility or legal authority for your business.
What is Stripe Connect?
By using Stripe Connect, you get a dedicated Stripe Dashboard. This gives you access to professional-grade reporting tools, payout schedules, and transaction history—all independent of your Touch Stay account but perfectly synced with your Store.
Connecting Your Account
Go to Store → Settings and scroll down to Payment Settings. (If you're setting up your Store for the first time, choosing Online payments in the setup wizard takes you to the same step.)
Click Enable online payments.
Stripe's onboarding form opens inside the Touch Stay window. Follow the on-screen steps to enter your business details.
💡 If Stripe later needs more information, your account shows as restricted and the button changes to Edit application — click it to complete the missing details.
What you'll need
The specific details required may vary by country, but generally, you will need to provide:
Security: Setting up Two-Factor Authentication (2FA) is required to keep your account secure.
Business Details: Your legal business name, tax ID (e.g., EIN, VAT number), and registered address.
Responsible Person Details: Legal name, date of birth, and sometimes a form of ID for the person managing the account.
Please note that for new accounts, it can take 2-3 days for approval from Stripe.
Configuring Tax and Pricing
Once your Stripe account is connected, you'll need to define how you handle taxes. These settings ensure you remain compliant with local regulations.
Tax Liability: Confirm whether you are required to collect tax on your sales.
Pricing Display: Decide if your store prices are inclusive (tax is already in the price) or exclusive (tax is added at checkout) of tax.
Tax Registrations: If applicable, you can add your specific tax registration numbers to ensure they appear correctly on guest receipts.
Understanding Fees
To provide a seamless shopping experience and secure payment processing, there are two types of fees associated with each transaction:
Fee Type | Description |
Stripe Fees | Standard processing fees (vary by card type and country). |
Touch Stay Fees | A small platform fee for the maintenance and support of the Store feature. The rate depends on your plan. |
Detailed breakdowns of these fees are visible within your Stripe Dashboard for every transaction, and the Touch Stay commission is also shown under Store → Analytics → Commissions (only on plans that include store analytics).
💡 For a full breakdown of Stripe's processing fees, visit Stripe's pricing page.
Next Steps
Now that your payments are configured, you're ready to stock your digital shelves!
Ready to add products? Head back to our introduction article - The Store Explained to start building your catalogue.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.