How Does the guide prompt appear on my Phone?

How the prompt to save a Touch Stay guidebook appears on your phone depends on what type of phone you’re using. Below, you’ll find how it works on Android and iPhone. If you don’t see the prompt then be sure to read the troubleshooting steps in this article. If you’re not sure if the guidebook will work on your device, see this article for a list of supported devices.

iPhone and iPad

On iPhones and iPads you need to first open the Share options menu (the Share icon is the square with the upwards arrow at the bottom of your screen). Then, find the “Add to Home Screen” action. Select this action, click “Add”, and the guide will be added to your home screen.

Note that you must use Safari – iOS actively blocks any other browser from accessing the “Add to Home Screen” functionality. Also note that if you open the link within another app’s web preview mode, such as from Gmail, then the “Add to Home Screen” option won’t be available.

If you can’t see the “Add to Home Screen” option in the Share menu, then see the troubleshooting steps in this article, where we explain how to make sure that you’re accessing the link via the Safari browser.

When you open the guide link in Safari, the screenshots and video below show what happens.

• A pop up will appear at the bottom of the phone (left hand image above). Click the share button (square with up arrow [icon]).
• After clicking, you will either have to swipe up on the block, or right (depending on your iPhone model, see the Apple support website for details specific to each device) to reveal the full list of options. You’re looking for “Add to Home Screen”, which you can see in the third image above.
• Then simply click the “Add” button and then, hey presto, the app magically appears on the home screen. 

Android

Even if Chrome isn’t your preferred browser on Android, we recommend using Chrome to install the PWA on your Android home screen because this is the easiest installation method. Chrome supports the simplest prompt to “Add to Home Screen” when first viewing the guide. Just click on the guide link that you’ve been sent, and follow the steps in the images and/or video below. If you can’t see the “Add to Home Screen” prompt, read this troubleshooting article.

• Click “Add” to start the process.
• Then click “Add” on the pop up box confirmation.
• Once it’s finished adding (this usually takes around 10 seconds) it will display a message at the bottom to confirm the app shortcut has been added.
• Hey presto, the app magically appears on the home screen.