How to Keep Your Airbnb Listings Safe from Delisting

Stay compliant with Airbnb by using Touch Stay’s OTA Compliance settings to safely share your guide and avoid potential listing issues.

Why this matters

Airbnb has a strict policy regarding messaging and shared link content, especially if it promotes guests booking outside of Airbnb or asks for contact details for marketing purposes.

To ensure your listings remain compliant and avoid being delisted, please follow the guidelines below.

What's changed?

Airbnb's AI system now actively scans:

Links shared through Airbnb messaging
Messages sent to guests
Content inside digital guidebooks

If your guidebook contains sections that are in breach of Airbnb policy, your listing could be delisted.

⚠️ Examples of non-compliant content:

Promoting alternative booking platforms
“Book again” sections suggesting direct bookings
Asking for guest contact details for marketing

Recommended Actions

1. Review Airbnb policies

Check the latest Airbnb policies here:

https://www.airbnb.co.in/help/article/2799

2. Check how you share your guide

Ask yourself:

Do you use the Airbnb integration and send messages using Airbnb templates in Message Hub?
Do you manually send your guide link through Airbnb messaging?

👉 If you answered Yes to either of the above, you should consider reviewing your setup carefully and use the OTA Compliance Settings to modify the features and/or content in your guide to remain compliant with Airbnb policy (see below).

OTA Compliance Settings (recommended)

This allows you to:

Modify features and content in your guide
Hide or adjust sections that may not comply with Airbnb policy
Safely share your guide with Airbnb guests

👉 See the OTA Compliance article to learn how to enable and use these settings.

Alternatives to Airbnb messaging

How you share your guide depends on how your account is set up.

1. Send your guide using Message Hub (manual or automated)

You can send your guide directly from Touch Stay using Message Hub templates:

Email templates
SMS templates

This allows you to:

Share your guide manually or automatically
Control exactly what your guests receive
Avoid Airbnb messaging restrictions

👉 You can combine this with OTA Compliance Settings if you want to adjust content for specific guests or channels.

👉 Learn more about the Message Hub feature

2. Using a Property Management System integration - PMS (e.g. Hostaway, Guesty, etc.)

If you are connected to a PMS:

Your reservations sync automatically
You can still use Message Hub to send your guide

👉 In this case, you can use OTA Compliance Settings to automatically adjust your guide content based on how it’s shared. This helps ensure your guide remains compliant without needing to manually edit content.

👉 Here is a full list of our PMS integrated partners

3. Using the Airbnb integration

If you are connected to the Touch Stay - Airbnb integration:

You can send your guide through Airbnb message templates
Your guide link can be included in those messages

👉 We strongly recommend using OTA Compliance Settings alongside this, so your guide content is adjusted automatically and remains compliant with Airbnb policies.

👉 Learn more about the Airbnb integration

4. Use a QR code in your property

Display your guide inside your property
Guests can scan and access it easily
No dependency on messaging platforms

👉 Learn how to create QR codes and use Canva templates in this article

Need Assistance?

If you have questions or need further help, we are ready to assist. Please reach out via help widget located in the bottom left corner of your screen, or directly via support@touchstay.com

By following these steps, you can protect your Airbnb listings and continue providing exceptional guest experiences.