How to Keep Your Airbnb Listings Safe from Delisting

Airbnb has a strict policy regarding messaging and shared link content if they promote guests booking outside of Airbnb, or if you ask for contact details for marketing purposes. To ensure your listings remain compliant and avoid being delisted, please follow these simple guidelines.

What's changed?

Airbnb's AI system now actively scans links and other content shared through Airbnb messaging, including digital guidebooks. If your guidebook contains sections that are in breach of Airbnb policy, such as promoting alternative booking platforms (e.g. a "book again" section suggesting a guest makes future bookings outside of Airbnb), your listing could be delisted.

Recommended Actions

Check the latest Airbnb policies here: https://www.airbnb.co.in/help/article/2799
Check if you send your guidebook link via Airbnb messaging

Do you use the Airbnb integration and send Memo messages to guests using the Airbnb templates?
Do you manually send the link to Airbnb guests using the Airbnb messaging platform?

If you answer "Yes" to either of the above, then you should consider using the OTA Compliance Settings to modify the features and/or content in your guide to remain compliant with Airbnb policy. See this article to learn more about the OTA Compliance settings.

Alternatives to using Airbnb messaging

Take advantage of Touch Stay's Memo notification feature to share information via SMS. Not all guests use the Airbnb app, and app notifications are less reliable than SMS.

Memo allows you to send SMS directly to your guests from the Touch Stay platform.
Learn more about the Memo Feature

Create a QR code for your guide and display it at your property

Use the QR code generator to create in-home displays, learn more about creating QR codes and find Canva templates in this article.

Need Assistance?

If you have questions or need further help, we are ready to assist. Please reach out via help widget located in the bottom left corner of your screen, or directly via support@touchstay.com

By following these steps, you can protect your Airbnb listings and continue providing exceptional guest experiences.