"Enjoying your stay?" Pop-up Explained
Overview
This feature helps property managers turn positive guest moments into powerful public reviews while gathering valuable private feedback for internal improvements. Through guidebook pop-ups, topic interactions, and AI Chatbot ratings, you can drive more 5-star ratings and hear directly from your guests.
🔸 Beta Notice: This feature is currently in BETA, currently available only for Short-term rental, Glamping, Camping, Bed & Breakfast/Inn/Lodge, and Hotel/Resort templates. After the BETA phase ends, it may become a paid feature. You will not be charged unless you explicitly confirm your subscription.
Table of contents:
- How It Works
- How to Enable It
- Override the Template Setting for Individual Guides
- What Guests See
- Where to See Feedback
- Best Practices
- Need Help?
- Related Features
How It Works
"Enjoying your stay?" Pop-up
A smart pop-up is triggered during positive guest interactions:
- Thumbs up on a topic
- Positive rating in the AI chatbot
- "I love this guide" pop-up thumbs up
- 24 hours before Checkout, if you are using Memo Invitation links
What happens next?
- Guests give 4-5 stars → redirected to your public review page (e.g., Google Maps Reviews page)
- Guests give 1-3 stars → shown a private feedback form (comment + optional email/phone)
- Guests click "Maybe later" → pop-up minimizes into a ribbon they can reopen later
Once feedback is submitted, the pop-up and ribbon will no longer appear for that guest.
How to Enable It
- Go to Settings > Preferences
- Scroll to "Leave a review pop-up" and click Edit
- Toggle the feature to Enabled via the feature settings window
- Add your:
- Public review link (e.g., Google Maps)
- Notification email(s) for low ratings (optional)
- Decide if email collection for 1-3 stars should be optional, mandatory, or disabled
- Click Save
Override the Template Setting for Individual Guides
You can override the template-level setting for specific guides:
- Go to the Guide Details page of your chosen guide.
- Scroll to the “Leave a review pop-up” section and click Edit.
- In the settings window, you can override the default template settings:
- Choose whether the pop-up is enabled for this guide.
- Provide a different public review link.
- Adjust whether to collect guest contact details.
- Save your changes - these will apply only to this specific guide.
What Guests See
- A subtle star-rating pop-up triggered after positive actions
- Based on their rating, guests are directed to the review platform to share also the feedback publicly, OR to the feedback form to share private feedback with the property owner
- The experience is mobile-friendly and distraction-free
- If postponed, a ribbon appears, then shrinks into a floating star icon so guests can give a review when ready
Where to See Feedback
- Data Dashboard: View average ratings and number of submissions
- Guides > Downloads: Download detailed feedback with ratings, comments, and guest contacts (if provided)
Best Practices
- Add a review link to Google Maps
- Enable notifications for 1-3 star ratings to respond quickly
Need Help?
Visit Help & Support or contact us via chat.