Drop a Ricoh 360 tour into any section of your Touch Stay guidebook to make it fun for guests to explore your property, build excitement and plan ahead, long before they arrive.

Table of contents:

Open Custom Elements and click New Custom Element:

Select Ricoh360 as the Third Party Service. An Element code name will be generated. This is the code that you will insert in your guide where you want the Ricoh 360 tour to show. You can change the name to whatever you wish to make it easier to identify each custom element you add. Only letters, numbers, underscores or hyphens can be used - no special characters or spaces.

Next, find the embed code for your Ricoh 360 tour. Go to your Ricoh360 account and open the sharing options for your tour. Copy the embed code, paste it into the Ricoh 360 embed code box in Touch Stay and click Save.

To insert the Ricoh 360 tour into your guide, open the topic you want to add it to (new Hub: open the guidebook and go to the Guidebook Content tab; legacy Hub: Content Hub). Put your cursor where you want the tour to appear. Click Custom Element in the editor toolbar, select the relevant element code name from the dropdown and click Insert. Then save the topic (new Hub: Save Changes; legacy Hub: Save).

This will place your custom element code into your topic content, and when you preview the guide it will be replaced by your chosen 360 tour.

If your embed code isn't being accepted then the most likely reason is that it's the wrong embed code. Touch Stay needs the standard embed code for your tour, pointing to https://embed.ricoh360.com/. If this still doesn't work, or you can't find it in your Ricoh 360 account, then please contact support and send us a screenshot of the Ricoh 360 share options that are available to you.

The Ricoh 360 tour will be added to your guide using what's known in web development as an iframe. This technique creates a window in your guide to the 360 tour player. However, the window isn't able to detect the size of the source 360 tour and you may wish to adjust the height of the window to better match your tour player. Open Custom Elements (see the path above), use the 3 dots menu next to the element and select View/Edit, then adjust the Standard element height. You may find it useful to have your guide preview open in a separate tab so you can refresh the page after changing the height in case it needs further adjustment.

On the legacy Hub, yes. Go to Guides and click the name of the guide. Scroll down to the Guide Custom Elements card at the bottom of the Guide details page and click Edit. In the Edit Custom Elements (this guide only) window, paste the embed code for this guide and adjust the element height as needed. This card only appears if you have more than one guide and at least one Custom Element.

The new Hub has no per-guide screen yet, so you can't set a different tour for each guidebook there. Values you already set per guide in the legacy Hub still apply to your guests; to see or change them, switch back to the legacy Hub. Note that if you're an owner, admin or team admin, switching to the legacy Hub also turns Guidebook 2.0 off.

Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.

You can also reach out to our team at [email protected], and we'll be happy to help.