The default domain for your Touch Stay guide links will be guide.touchstay.com.
How to set up your own Custom Domain link
If you have your own website and would prefer your links to use a domain that you own, then you can set that up by modifying some DNS settings and then adding that to Touch Stay.
Once set up, any links that you share from Touch Stay will use your custom subdomain in place of guide.touchstay.com. This includes Quick Share links, QR codes, and invitation links sent using Memo or via an integration. Note that you must create a new subdomain (e.g., guides.mydomain.com) on your root domain for this purpose; you cannot redirect your root domain (e.g., mydomain.com) without likely causing problems to your own website!
Step 1 - Add the CNAME record to your DNS
Setting up a CNAME record is a straightforward process that can be done through your domain registrar or hosting provider. Simply log into your account, navigate to the DNS settings, and then:
Create a new CNAME DNS record
Enter the subdomain name, for example, the "guides" of guides.mydomain.com. (You MUST create a subdomain; do not use your root domain)
Type in the target value: guide.touchstay.com
Once the record is saved, it may take a few hours for the changes to propagate across the internet; your DNS provider should warn you if this is the case.
These articles link to the help section of popular DNS providers explaining how to add a CNAME record:
Step 2 - Add the domain to your Touch Stay account
From your Touch Stay account, go to Settings > Preferences > Custom domain settings and click edit.
Enter your chosen domain into the box, and click Save. Note, the domain needs to be the full name but not including any prefix (such as http), for example: guides.mydomain.com
Troubleshooting: If your custom domain is not accepted, then check the error message for suggestions on how to resolve. Note, it may take a few minutes to a few hours for any new CNAME records to propagate through the internet and be available to add in Touch Stay.
Step 3 - Configure SSL
The final step is to set up your DNS records for SSL. After entering your custom subdomain, you will be presented with a screen that contains some values to create a new DNS record of type TXT. This also needs to be completed in your DNS, and the process will be very similar to how you created the CNAME record, but this time you create a TXT record using the name and value shown on the screen. After completing this step in your DNS, you can close the screen, and after a few minutes, we'd recommend reopening the Custom domain settings to check your SSL status. If this shows as "Active", then all is well. If the status remains in "Pending Validation," then it means the record hasn't been found by our DNS and is likely not set up correctly in your DNS. Please check that the details you have entered exactly match those found by using the "View SSL records" button.
How to set up your Custom Sub Domain
If you don't have your own website, you can still create links that are easier to remember and more aligned with your brand using our Custom Subdomain feature. There are two ways you can do this.
Specific Guide 'Invite & Share' tab
Go to Guides > Guide Name > Invite & Share.
Click the 'Edit' button beside the guide link.
Enter your subdomain in the box after the "http://" and before the "touchstay.com"
Quick Domain Manager
Go to Guides
Under the Quick Domain Manager, select the desired guide.
Add your preferred custom subdomain, and then click 'Claim URL'.
You should see the web address change to your subdomain.
Frequently Asked Questions
How will your guide link look
Your guide links will use the following format:
Using Custom Domain:
[your_custom_domain_link]/guest/{token_ID}
Example: guides.mydomain.com/guest/abcdef1234567
**Please note that if you try to access your custom domain link (e.g., guides.mydomain.com), it will take you to your Touch Stay account owner's portal.
Using Custom Subdomain:
[your_subdomain].touchstay.com/
Example: myproperty.touchstay.com/
How to remove my custom subdomain:
Go to Guides > Guide Name > Invite & Share
Click the reload icon (↻).
*Please note that this will have a delay of a few seconds before the custom subdomain is removed.
My guide link is not working. What can I do?
The custom guide link may not work immediately. Check whether the SSL status is already active. To do this, go to Settings > Preferences > Custom Domain Settings, click Edit. Check the SSL status and follow the steps below:
SSL Status is 'Pending Validation'
Use any third-party DNS tool. If your CNAME is not yet active, please wait to fully propagate (may take more than 24 hours). If it is already active, contact Touch Stay support team ([email protected]).
SSL Status is 'Active'
Contact Touch Stay support team ([email protected]).