Table of contents:
Temporarily Stop Reservation Syncing
If you'd like to temporarily stop all reservations from syncing with Touch Stay:
Go to Integrations in the left sidebar of your Touch Stay account.
Click the Sync Reservations tab.
Click the Unsync button for each guide.
Completely Disconnect an Integration
⚠️ Important:
If you're having issues, contact our support team first. We can often fix it without disconnecting.
Disconnecting removes the connection and its links to your properties. Your guides and existing invitations are kept.
If you reconnect the same integration later, you'll need to match your properties again (re-match them rather than importing them again, so you don't create duplicate guides). Existing invitations for the same reservations are reused rather than duplicated when you sync again.
If you want to fully disconnect an integration from Touch Stay:
Go to Integrations in the left sidebar of your Touch Stay account.
Go to the Partners tab.
Click the Disconnect button.
Follow the on-screen instructions to fully disconnect.
Connecting to a New Integration
If you plan to connect to another integration:
Once you've disconnected the old integration, go to Integrations in the left sidebar.
Open the Partners tab.
Select the new integration you want to connect.
Click the Connect button.
Key Integration Tips - Important Notes
Review the relevant Knowledge Base article for a full step-by-step guide on how to connect the new integration correctly. You can find the link in the integration's description on the Partners tab or in our Integrations help articles.
If you have used Message Hub before or have already synced reservations with your previous integration, we recommend choosing New reservations only when you sync reservations with the new integration. This prevents duplicate Message Hub messages from being sent to existing reservations.
You can only have one active integration per Touch Stay account. Disconnect the current one before connecting another.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.