Connect your Touch Stay and Rent Manager accounts to import Rent Manager unit & lease data into your guides and make it easier to share guides with your guests.
Table of contents:
Step 1. Connect your accounts
In Touch Stay, go to Integrations in the left sidebar, open the Partners tab and click Connect under the Rent Manager logo.
Enter the email address you use to log in to Rent Manager in the Rent Manager email box, and then click Save. Touch Stay uses it to find your user in Rent Manager — no password is needed.
Step 2. Match Units
Once connected, you can match any existing Touch Stay guides to your Rent Manager units. Go to the Match tab on the Integrations page.
Use the drop-downs to select the correct Rent Manager unit for each Touch Stay guide. When complete, click Match Selected. If you don't see any guides on this step, then you can move on to Step 3.
Step 3. Import Units
If you have any remaining unmatched units from Rent Manager, you can import those into Touch Stay. Only units created by the Rent Manager user whose email you entered in Step 1, in active Rent Manager properties, are listed on the Match and Import tabs.
Go to the Import tab on the Integrations page. Check the ones you want to import and click the Import Selected button.
Touch Stay will import the following:
Unit Name
Unit Address
Rent Manager doesn't provide unit photos to Touch Stay, so add your cover photo to each new guide yourself. Each unit imported will create a new Touch Stay guide.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing units won't automatically start syncing leases from Rent Manager, so now is the time to check the content of your guides and make sure they're ready before you sync leases with Rent Manager.
If you're new to Touch Stay, then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.
Step 5. Personalisation settings
You can map Rent Manager unit data to Touch Stay custom fields. These can then be inserted into guides and guest messages to personalise them for each lease.
We have a separate article covering how to map and sync unit data for further guide-level personalisation.
The following Rent Manager lease data is imported automatically with each lease:
Guest's first name
Guest's last name
Arrival date
Departure date
Guest contact phone number*
Guest contact email address*
*Some OTAs and booking sites do not always provide the guest's email address or phone number, so the availability of these two data points is dependent on the platform the guest used to complete their booking.
Step 6. Sync Leases
Once your guides are ready, you can start syncing with Rent Manager.
Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync leases).
Choose whether to import all your future leases or only new ones:
If you are new to Touch Stay, then choose All leases.
If you were already using Message Hub, Touch Stay's guest messaging tool, before you connected your Rent Manager account, it's best to choose New leases only to prevent duplicate leases being imported.
Select the guides to sync using the checkboxes — Select all is at the top, next to Sync Selected — and click Sync Selected.
If you have selected "All leases", then all your future-dated leases from Rent Manager that were created by the Rent Manager user whose email you entered in Step 1 will now be imported, and will generate invitations and schedule email or SMS messages based on the lease details and your Touch Stay message template schedules. All future leases created by that user for guides with the sync active will also now be imported automatically, if their move-in date is between yesterday and two years from today.
Step 7. Sharing guide links through Rent Manager
Touch Stay sends the unique link for each lease back to Rent Manager. You can then insert this when sending emails to your guests.
Here's how you can create a template:
Go to Menu > Communication > Email Templates.
Click 'Add Template', and select 'Tenant' as the template type.
A new window will open where you can write your template. On the left side menu, expand Leases > Renewal > User Defined Fields.
Under User Defined Fields, drag the first RMTOUCHSTAYLINK towards your template.
Click File, and then Save. Add your template name, check 'Email Template' and 'All Users', and then hit Save.
*NOTE: If your Rent Manager Units are of type Commercial, use the second RMTOUCHSTAYLINK in step 4.
Once you've created a template, you can now send your guide link to your guests. Here's how to do it:
Go to Menu > Short Term Rentals > Short Term Reservations.
On the STR Reservations calendar, look for the reservation, click the three dots beside it, and then select 'Send Email'.
On the Send Email dialog, click 'Insert Email Template', select the template that you've created, and then click 'Continue'.
Wait for the script to finish, and the guide link will be added to your email.
And that's it! Simply use the above to add the link to your Rent Manager message.
Notes:
A note about the Rent Manager message timing
There will be a slight delay between the booking arriving in Rent Manager and the link being sent back from Touch Stay whilst our respective systems process the booking, generate the link, and pass it back. Therefore, we recommend NOT adding the RMTOUCHSTAYLINK user-defined field to Rent Manager messages that are sent out as soon as the booking is received. Instead, we recommend adding a message ~1 hour later or perhaps the next day, that's dedicated to introducing guests to everything they'll find in your guidebook.
What happens if I'm already using Message Hub?
If you're already using Message Hub but want to now change to using Rent Manager to send the links, then you would need to archive the relevant Message Hub message templates. This prevents them from being added to any future leases that come in, and you can then follow the message flow for Rent Manager.
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