Connect your Touch Stay and Rental Wise accounts to import Rental Wise property & booking data into your guides and make it easier to share guides with your guests.
The steps to complete your integration:
Step 1. Connect your accounts
To get started, you’ll need your Rental Wise API key.
1️⃣ Log into your Rental Wise account, click your name on the bottom left part of the page, and click API Access.
Click Add New.
Give your token a name (for example, Touch Stay).
Click Save.
Copy the Token.
⚠️ Rental Wise will only display the key once, so make sure to save it before closing the window!
2️⃣ Next, log in to your Touch Stay account and go to Integrations.
Click Connect under the Rental Wise logo.
Paste your Rental Wise token, and then click Save.
Step 2. Match Properties
Once authorised, you can match your existing Touch Stay guides to your Rental Wise listings.
Go to the Integrations page and click the Match tab.
Use the drop-down menus to select the correct Rental Wise listing for each Touch Stay guide.
When you’re done, click Match Selected to confirm.
💡 If you don’t see any guides listed in this step, you can move straight on to Step 3. Import Rental Wise properties.
Step 3. Import Properties
If you have any remaining unmatched listings from Rental Wise, you can import them directly into Touch Stay.
Go to the Integrations page and click the Import tab.
Tick the listings you want to import.
Click Import Selected to continue.
Touch Stay will import the following details automatically:
Property name
Property address
Cover photo (if the image size meets our requirements)
Each imported listing will create a new Touch Stay guide.
💡 Note about cover photos
Only images that meet our quality requirements can be used as cover photos.
If the imported image is too small, you may need to upload a different one manually.
The minimum width for a cover photo is 1920 px.
How to check or add a cover photo
Go to the Guides page.
Click on your guide name.
Open the Guide Details tab.
Go to Guide Cover Photos and click Edit Desktop photo
Click the option Select Photo
In the Filter photos field, search for the property or guide name and select an image.
Click Save to confirm your changes.
💡Tip
The cover photo will automatically be resized to fit mobile view. If you prefer, you can also upload a separate portrait-oriented image to improve how the guide looks on mobile devices.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing your listings won’t automatically start syncing bookings from Rental Wise.
Before enabling the sync, take a moment to review your guides and make sure all the content is ready to share with guests.
💡 New to Touch Stay?
Visit our Quick Start Video for helpful tips on the quickest way to build your digital welcome book.
Step 5. Personalisation settings
You can map Rental Wise property and booking data fields to your Touch Stay custom fields or topic customisations.
This allows you to automatically personalise your guides and guest messages for each booking, for example, by showing the guest’s name or stay dates inside your welcome book.
The steps below explain how to map and sync booking data from Rental Wise to your Touch Stay account.
If you’d like to learn how to map property data (for deeper guide-level personalisation), see our related article: Guide level data mapping with Rental Wise
Automatically Mapped Fields
The following Rental Wise booking fields are automatically linked to standard field codes in your Touch Stay account:
Field | Data Type |
Guest first name | Text |
Guest last name | Text |
Arrival date | Number |
Departure date | Number |
Guest contact phone number ⚠️ | Number |
Guest contact email address ⚠️ | Text |
⚠️ Note: Some OTAs or booking sites don’t always provide the guest’s phone number or email address, so these details may vary depending on where the booking came from.
Optional Fields You Can Manually Map
These additional Rental Wise booking fields are available through the integration and can be manually mapped to your own Touch Stay custom fields:
Field | Data Type |
Number of Adults | Integer |
Number of Adults | Integer |
Total Guests | Integer |
Guest Notes | Text |
How to Map Custom Fields
Go to the Integrations page.
Open the Map Data tab.
Click + Add New Mapping.
Select the Rental Wise field you want to connect.
Choose a name for your custom field code and, if needed, add a substitute value.
💡 Tip: Substitute values are used when data from custom fields is missing at the time the field code is used
For example, if a custom field, such as Number of adults or Number of children, isn’t provided, you could display a message like “Contact us if this information is missing.”
👉 Learn more in our article: Field Codes Explained
Once your custom fields are mapped, any future bookings synced from Rental Wise will automatically populate those fields on the Touch Stay Invitation record.
💡 Tip: You can then use this data in your Message Hub templates and guide content to personalise the guest experience.
⚠️ Note: Once a Rental Wise field has been mapped, it will no longer appear in the “Add New Mapping” dropdown. To make changes, you must edit the existing field code instead.
Editing an Existing Mapping
If you need to update the substitute value or adjust the text for a field that has already been mapped:
Go to Setting page
Click on Field Codes
Click the three dots next to it
Select Edit to update the substitute value
Step 6. Sync bookings
Sync Rental Wise bookings with your Touch Stay account and complete the integration.
Go to Integrations → Sync tab
Under Sync Options, choose how to import your bookings:
All bookings – recommended if you’re new to Touch Stay.
This will sync all your future-dated bookings and generate invitations for each one.
New bookings only – choose this if you already use Message Hub to send invitations.
It will only create invitations for bookings made after the sync activation date, preventing duplicates.
Tick the checkboxes for the guides you want to sync. Use Select All (top-right) to choose all guides at once.
Click Sync Selected.
The process may take a few minutes, depending on the number of bookings and properties.
You can stay on the page or continue working; the sync runs in the background.
Once active, any new Rental Wise bookings will automatically import into Touch Stay for those guides.
💡 Tip:
You can check your sync status or view imported bookings anytime from the Message Hub → Invitations page.
Step 7. Sharing guide links through Rental Wise
Touch Stay automatically sends a unique guide link for each booking back to Rental Wise.
You can include this link in your Rental Wise Booking Automations to share guides automatically.
Your Rental Wise account will now have a new custom booking field:
{{ts_guidebook_url}}
💡 How to add this custom booking field to your Rental Wise Booking Automations
Go to Inbox > Message Templates.
In the Booking Templates tab, click Create Template.
In the Plain Text Message field, type in {{records.custom_fields.ts_guidebook_url}}
Go to Automation > Booking Automations, and then click Create Automation.
On the workflow time trigger, make sure to have at least an hour after the record is created.
In the Workflow action, select Send a message to the main guest, and then select the template you created.
Finally, hit Save.
Best Practice: Sharing Your Guide
A note about Rental Wise message timing
There may be a short delay between a booking arriving in Rental Wise and the guide link being returned from Touch Stay while both systems process the data.
💡 Recommendation:
Avoid adding the {{records.custom_fields.ts_guidebook_url}} field to messages that send immediately after a booking is received.
Instead, schedule a message about 1 hour later (or even the next day) to introduce your guests to everything they’ll find in your guidebook.
When and how to share the Touch Stay guide link (via Rental Wise)
We usually recommend this setup for the best guest experience:
First message – after booking confirmation
When: Around 1 hour after the booking
Why: Avoids sending the guide too early and ensures everything is ready
Reminder message – before arrival
When: A few days or weeks before arrival
Why: Encourages guests to review house info and plan ahead
Final reminder – close to arrival
When: 1 day before arrival
Why: Ideal for check-in instructions and arrival details
What happens if I’m already using Memo?
If you want to switch from Message Hub to Rental Wise for sending guide links:
Archive your existing Message Hub message templates; this stops them from being added to new bookings.
Set up your new Rental Wise message flow.
Archiving won’t affect any existing invitations.
To cancel messages already scheduled, delete the Message Hub template instead.
FAQs
Why isn’t my new property sharing the guide link with bookings?
There are a couple of common reasons for this:
1️⃣ Matching not completed
Each time you add a new listing to your Rental Wise account, you’ll need to complete the matching and sync steps in Touch Stay for it to share guide links automatically.
2️⃣ Sync not activated
Check that syncing is enabled for the property in the Integrations → Sync booking tab.
If the property isn’t selected for syncing, no guide links will be sent back to Rental Wise.
💬 Still not seeing the link?
If you’ve completed the steps above and the link is still missing, please email [email protected] with:
Your login email address
Guide name
Guest arrival date
Rental Wise booking ID
This information helps our team investigate the issue quickly.
🤝 Need Help?
If you get stuck, please reach out. We’ll be happy to help!
Or send us a ticket directly from your Touch Stay account.
