If a guest chooses to opt out of receiving SMS messages from your property, Touch Stay can notify you so you're aware they will no longer receive future SMS communications.
Enable or Disable SMS Opt-Out Alerts
Go to Message Hub → Settings.
Find Alert me when guest Opt Out of SMS communication.
Select Enabled or Disabled.
When enabled, you'll receive a notification each time a guest unsubscribes from SMS messages.
What happens when a guest opts out?
Once a guest opts out:
They will no longer receive SMS messages sent through Message Hub.
Email messages are not affected and will continue to be delivered as normal (provided the guest hasn't unsubscribed from email communications).
The opt-out applies to that guest's phone number in accordance with SMS messaging regulations.
Why would a guest opt out?
Guests can opt out by replying with a standard unsubscribe keyword (such as STOP) or by using any other supported opt-out method provided by their mobile carrier.
Can I send SMS messages to them again?
No. Once a guest has opted out, SMS messages cannot be delivered to that phone number unless the guest opts back in through an approved method. This helps ensure compliance with SMS messaging regulations and carrier requirements.
Note: We recommend contacting the guest via email if you need to share important information after they've opted out of SMS communication.