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How to check if a message has been sent

To check if a message has been sent on an invitation, open the Message Schedule screen for the invitation: it shows the status of each message. If you want to see whether an invited guest has viewed your guide instead, see How do I know if my guest has seen the guide?

Table of contents:


Open the Message Schedule screen

  1. Go to Messaging & Chat → Invitations (legacy Hub: Message Hub → Invitations, or the “Invite & Share” tab of a guide).

  2. Search for the person's name using the search box.

  3. Use the (⋯) menu on the invitation and choose View/Edit.

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The Message Schedule screen shows the schedule for each message and its current status. You can resend a message (Resend Message), or force a future scheduled message to send immediately (Send Now), from the (⋯) menu on each message.

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Message statuses

  • Pending – a newly created message. It changes to Ready when you click Schedule messages.

  • Ready – the message is scheduled to send out. The message sending timer runs every 60 seconds.

  • Processing – the message is being sent right now.

  • Sent – the message has been sent and is view-only; you can't edit messages already sent.

  • Blocked – an SMS that wasn't sent because the recipient has opted out of SMS.

  • Expired – an SMS whose due time (before arrival or before departure) passed before it could be sent.

  • — (a dash) – the message wasn't sent because your plan's limit for scheduled emails was reached.

  • Error – an attempt was made to send the message but an error occurred. Contact [email protected] for assistance.

For every status and what it means, see Message statuses explained.


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