Streamline Integration

You can now match existing Touch Stay guides to your Streamline properties. Go to Integrations > Match and use the drop-downs to match the correct Streamline property for each Touch Stay guide. When the matching is complete, click 'Match selected'. 

 

If you have any remaining unmatched properties from Streamline, go to Integrations > Import. Click the remaining properties you want to import and click ‘Import selected’.

 

Now is the time to check the content of your guides to make sure they are ready to share with guests before you complete the integration and sync your Streamline reservations.

If you’re new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your guide content. If you have more than 20 properties, please contact us at support@touchstay.com to find out more about our onboarding service.

Step 5. Personalisation settings

You can map Streamline property & reservation data fields to Touch Stay custom fields or topic customisations. These can then be inserted into guides and guest messages to personalise them for each reservation. The following paragraphs explain how to map and sync Streamline reservation data to your custom fields or topic customisations.

We have a separate article covering how to map and sync property data for further guide level personalisation.

The following Streamline reservation data fields will be automatically mapped to standard field codes in your Touch Stay account:

• Guest first name (Text)
• Guest last name (Text)
• Arrival date (Number)
• Departure date (Number)
• Guest contact phone number* (Number)
• Guest contact email address* (Text)

 *Some OTAs and booking sites do not always provide the guest email address or phone number so the availability of these two data points are dependent on the platform the guest used to complete their booking.

The following Streamline reservation data fields are also available through the integration. They are optional and can be manually mapped to a Touch Stay custom field: 

• Number of guests (Number)
• Pets (Yes or No)
• Confirmation ID (Text)

 To connect any of these optional data fields to Touch Stay custom fields go to Integrations > Map data and click the '+Add new mapping' button. 

From here you can select the Streamline data field to connect. Choose from an existing custom field or create a new one by giving it a name and any substitute value. Substitute values are used in the case of data missing when the field code is used, see this article for more detail about field codes.

Once the custom fields have been created, any future reservations which sync from Streamline will have the relevant data automatically populated for the reservation (invitation record) and can be used in Memo message templates and guide content.

Sync Streamline reservations with your Touch Stay account and complete the integration.

Here you can choose whether to import all your existing reservations or only import new reservations. 

• If you are new to Touch Stay and not using the Memo messaging tool then choose 'All reservations'.

• If you are already using the Memo messaging tool, then choose 'New reservations only'  to prevent duplicate Memo messages being sent to existing reservations.

If you have selected 'All reservations' then all existing reservations from Streamline will now be imported and the unique guide link of each one will be passed back into Streamline.

To complete this step, go to Integrations > Sync reservations and select the guides you want to sync using the checkboxes. Use the ‘Select all’ option to select all in one go. Click 'Sync selected'.

Note: The Streamline integration will pull in any reservations that are confirmed bookings.