Touch Stay integrates with SuperControl to import your rentals and then automate the sending of invitations for confirmed bookings.
Table of contents:
Step 1. Connect your Touch Stay & SuperControl accounts
First, you need to authorise your Touch Stay account with SuperControl with an API token. To do this, go to the Touch Stay integration page on the SuperControl website here and follow the steps to reveal your API token.
Once you have your API token from SuperControl, go to Integrations in the left sidebar of your Touch Stay account, open the Partners tab and click "Connect" underneath the SuperControl logo. Paste your API token into the Supercontrol integration token box and click Save.
Step 2. Match SuperControl properties
Once authorised, go to the Match tab to pair any existing Touch Stay guides to your SuperControl properties. Use the drop-downs to select the correct SuperControl properties for each Touch Stay guide. When complete, click Match Selected. If you don't have any to match, simply move on to the Import tab.
Step 3. Import SuperControl properties
If you have any remaining unmatched units from SuperControl go to the Import tab to import those into Touch Stay. Simply check the ones you want to import and click the Import Selected button. If you don't want to import any, or don't have any remaining, simply move on to the next step.
Touch Stay will import the following:
Property Name
Property Address
Property Location
Each property imported will create a new Touch Stay guide.
Step 4. Complete guide creation (new Touch Stay customers only)
Matching or importing listings won't automatically start syncing bookings from SuperControl, so now is the time to check the content of your guides and make sure they're ready before you sync bookings with SuperControl.
If you're new to Touch Stay then check out the Getting Started page for hints and tips on the quickest way to build out your welcome book content.
Step 5: Personalisation settings
Once you start syncing bookings from SuperControl this will bring in data about each booking into Touch Stay and you can use field codes to insert this data into your Message Hub message templates or your guide content for that particular guest. Learn more about using field codes in Field Codes Explained.
The following fields are connected as standard and will be imported automatically with the booking record:
Guest first name
Guest last name
Arrival date
Departure date
Guest contact phone number*
Guest contact email address*
*Some OTAs and booking sites do not always provide the guest email address or phone number so the availability of these two data points are dependent on the platform the guest used to complete their booking.
You can also connect custom field codes created in Touch Stay to additional fields through the SuperControl integration. Any values set in SuperControl for these fields will then pass into Touch Stay and can be added to your Message Hub message templates or guide content. The available fields are:
Booking ID
Number of Adult Guests
Number of Children
Number of Infant Guests
Arrival Time Notes
Departure Time Notes
Cleaner notes
Depending on your SuperControl account, extra property-level fields from your SuperControl properties may also appear in the list.
To connect any of these to custom fields in Touch Stay, go to the Map data tab on the Integrations page and click Add new mapping.
From here you can select the SuperControl field to connect, choose a name for your custom field code and any substitute value. Substitute values are used in the case of data missing when the field code is used — see Field Codes Explained for more detail about field codes.
Once the custom fields have been created, then any future bookings which sync from SuperControl will have the relevant data automatically populated on the invitation record.
Step 6. Guide sharing options
There are two main ways to send your guide link to guests.
To automatically share a trackable guide link for each booking you can send email or text message guests through Message Hub, Touch Stay's messaging tool. The bookings from SuperControl will then follow your message workflow you setup and any default settings as defined by the templates that you create.
See the Message Hub help articles for how to add message templates and create a notification journey for your guests.
If you are using SuperControl message inbox to communicate with guests you can copy and paste the relevant guide link into your SuperControl message templates using the Quick share link. In the new Hub, open the guidebook, click Invite guests and copy the Quick share link (legacy Hub: the Invite & Share tab on the Guides page).
Step 7. Sync reservations
Once your guides are ready then you can start syncing with SuperControl.
Go to the Sync Reservations tab on the Integrations page (legacy Hub: Sync reservations).
Choose whether to import all your future reservations or only new ones. If you are new to Touch Stay then choose All reservations. If you were already using Touch Stay messaging before you connected your SuperControl account, it's best to choose New reservations only to prevent duplicate bookings being imported.
Select the guides you want to sync using the checkboxes — Select all is at the top, next to Sync Selected — and click Sync Selected.
If you have selected "All reservations" then all your future dated bookings from SuperControl will now be imported and will generate invitations and schedule email or SMS messages based on the booking details and your Touch Stay message templates. All future bookings for SuperControl properties matched to Touch Stay guides with the sync active will also now be imported automatically.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.