Customisations explained

Customisations override the Master Content created in Content Hub and make it easy to manage and customise content specific for different guides. You can customise both text and media.

There are two ways to add a customisation to a guide: directly in the Content Hub or from the Guide Content tab. Both methods work equally well and have no impact on the custom content you’re adding. This article explains both options.

Article content:

• VIDEO: How to use customisations for your second guide
• Creating a customisation directly in the Content Hub
• Removing a customisation in the Content Hub
• Creating a customisation in the Guide Content tab
• Removing a customisation in the Guide Content tab

Video: How to use customisations for your second guide

This video explains how to use customisations when adding a second guide but also gives a good overview of how customisations work, no matter how many guides you have.

Creating a customisation directly in the Content Hub

1. Go to the Content Hub and scroll down to the Topic you want to customize. Click the three dots on the right and select 'Edit Topic'.

2. Scroll down to the Customisation section at the bottom of the topic and click the 'Add Custom Text' or 'Add Custom Media' buttons.
3. Select the Guide where you want to add the customisation.
4. Edit the topic with the information you want to display for this specific guide and then choose one of the following options:

• 'Save & Go Back': This saves your customisation, returns you to the Content Hub and allows you to close the topic.

  You can now see your customisation in Content Hub. Come back here and click on the 'Custom guide' button to make any more changes if you need to.

• 'Save': This saves your customisation and keeps you in the Guide Content tab for the guide you just customised. Note that if you navigate to another topic in this tab, the customisation will remain on this guide only.

With either option, you will get a pop-up box checking if you are sure you want to create a customisation. Click 'Save' and close the pop-up.

You have now customised this topic's information for this specific guide without affecting others. The information or media you added will only appear in the guide you selected and has effectively overridden the Master Content in the Content Hub for this guide only.

Note: the topic must still be made visible for this guide, either with an active tag or Visibility Override.

Removing a customisation in the Content Hub

If you want to delete a customisation and revert back to the Master Content version in Content Hub. Here's how:

1. Go to the Content Hub and scroll down to the Topic. Click the three dots on the right and select 'Edit Topic'.
2. Scroll down to the Customisation section at the bottom of the topic and click the name of the guide to select the option you need: 'Delete Custom Text' or 'Delete Custom Media'.
3. This will take you to the Guide Content tab, where a pop-up box will show to confirm if you want to delete the customisation.
4. Click the 'Delete' button if you are sure to proceed. Once deleted, the customisation information cannot be recovered.
5. A pop-up box will appear to confirm if you want to stay in the Guide Content tab or go back to the Content Hub.
6. In the Content Hub, click the "Save" button to ensure the topic is updated and the customisation is deleted.

Creating a customisation directly in the Guide Content tab

1. Go to the 'Guide' page from the left sidebar.
2. Click on the guide name on the All Guides list page.
3. Click on the 'Guide Content' tab
4. Use the 3 dots menu for the Topic on the right side of the 'Guide Content' tab to select either 'Add Custom Text' or 'Add Custom Media'.

5. Follow the same steps as step 4 above to add and save your custom content.

   Note: If you want to keep customisation the same guide, simply select the 'Save' button to stay in the 'Guide Content' tab

Removing a customisation in the Guide Content tab

If you want to delete a customisation and revert back to the Master Content version in Content Hub. Here's how:

1. Go to the relevant Guide Content tab and use the 3 dots to the right of the topic
2. Select the option you need: 'Delete Custom Text' or 'Delete Custom Media'.
3. Click the 'Delete' button if you are sure to proceed. Once deleted, the customisation information cannot be recovered.