We are based in London, UK so your bank may be refusing the charge if it’s an overseas payment. Please contact your card issuer to ask why they are not permitting the charge. If they cannot see any attempted charges from Touch Stay then send us a message through the Help & Support tab in your account and we’ll investigate.
It's also worth checking that your card hasn't expired or that there are sufficient funds or credit limit. It may sound obvious but this is sometimes the issue.
How to update your credit card or debit card payment details
To update the credit card or debit card details for your subscription payment, go to the Billing page under the profile icon (top right).
Click Manage Subscription.
Select Change billing details.
From here you can add a new payment card and set it as the default for your subscription.
If there is no “Manage subscription” button in your account then you are most likely on our manual billing, please and we’ll check and let you know how to change your card.