Table of contents:
Where to find the Billing page
New Hub: click your name in the bottom-left corner of the sidebar, then Billing.
Legacy Hub: click the profile icon at the top right, then Billing.
How to update your billing info and card payment details
Go to the Billing page (see above).
Click Manage Subscription.
Select Change billing details. This opens the Stripe billing portal.
From here you can add a new payment card and set it as the default for your subscription.
👉 A couple of things to keep in mind:
We don't support bank transfers or direct debit as payment methods
Only the account owner or an admin can make subscription changes
How to remove a payment card
Go to the Billing page (see above).
Click Manage Subscription.
Select Change billing details. This opens the Stripe billing portal.
Under Payment method, click the × next to the card you want to remove.
👉 The card marked Default can't be removed while your subscription is active, because it's the card we charge for your renewals. This also applies when it's your only saved card. To replace it, click + Add payment method and add the card you want to use instead. Once the new card shows as Default, you can remove the old one.
How to find past invoices
Go to the Billing page (see above).
Click Manage Subscription.
Select Change billing details.
Scroll down to the Invoice history section.
You'll find a list of all your paid invoices there, and you can download a PDF of any of them.
💡 Don't see a Manage Subscription button? If your subscription is paused, click Change billing details directly on the Billing page and continue from step 4 above. Otherwise you're most likely on manual billing. Just reach out to our support team, and we'll help you out.
SMS top-ups
Each SMS top-up, from Add money or Auto top-up, is charged to the payment method on your account as its own one-time payment, separate from your subscription. Every top-up is listed under Top-ups on your Billing page.
View your subscription
Open the Billing page to see your current subscription.
On a trial? Click Subscribe now (or choose a tier in Plans & pricing) to start your subscription. If your subscription has ended, you'll see Activate Now instead. If you're not ready yet, just close the screen, no pressure.
Already subscribed? You can view your current plan and add or remove guides by clicking Manage Subscription and then Change plan. See Managing Your Subscription.
Are my payment card details secure?
Absolutely. We don't store any card details on our servers. All payment information is held and managed by our dedicated payment platform, which is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. You're in safe hands.
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected], and we'll be happy to help.