You can set the reply-to email on your email message templates by including it as part of the from name. The format needs to follow the email standard, which is to wrap the reply-to email with mark-up tags: < >. The content you add before the reply-to email will remain as the visible from name. For example:
The person who receives the email would see the name that the email is from as “John Doe” and if they used the reply button then the email would be sent to [email protected].
The email itself is still sent from a Touch Stay address. The name you enter is what the recipient sees, and the address in the mark-up tags is where their replies go.
Tip: you can use the {{guide_contact_email}} field code as the reply-to email address to have the email automatically be the same as the contact email address on the cover of your guidebook. If using the field code, be sure to still add the mark-up tags: <{{guide_contact_email}}>. If a guidebook has no contact email, replies to its messages go to [email protected].
⚠️ If you copied the field code from an older version of this article with # in front of it, delete the #. Otherwise replies won't reach your contact email address.
To check where replies to a pre-written template go, open the template and look at its from name. If it ends in <{{guide_contact_email}}>, replies go to your guidebook's contact email.
If you don’t include a reply-to email address then the email reply will go to [email protected].
🤝 Need help?
Our Fin AI assistant is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.
You can also reach out to our team at [email protected] or submit a ticket from your Touch Stay account, and we'll be happy to help.