If you don't find an answer to your question in this knowledge base then we're here to help! There are a few ways to contact us:

Table of contents:

Open the chat in your Touch Stay Hub or on this help centre to talk to Fin, our AI assistant. Fin is available 24/7 and typically responds in under 10 seconds. If Fin isn't able to solve your issue, our support team will take ownership of your case from there.

Email us at [email protected]. We try to answer all support messages within 12 hours, though we're usually much faster!

In the legacy Hub, log in and go to Help & Support → Contact us to fill in the support form.

In the new Hub, Help & Support in the sidebar opens this help centre. The contact form still opens from the support links inside the Hub, for example Contact support in an integration message or contact our support in the Store's online payments set-up. If you don't see one, use the chat or email us instead.

You can attach files to your message with Add Files. Only images and videos are accepted. The total size of all attached files must be under 15 MB, and the form shows your total as you add files.

Join our Facebook Community group and have your question answered by our community of more than 2500 Touch Stay guidebook users.