Getting started
Learn the basics of Touch Stay and create your first guide. These short articles will walk you through the essential first steps so you can start building and sharing your guide with confidence.
Start Here
New to Touch Stay? Start here. These quick guides will help you understand how the platform works and show you the first steps to create and manage your guide. In just a few minutes, you’ll be ready to begin building your content.
- Quick Start Video
- Guidebook Essentials
- First Quick Steps
- How to Contact Support
- Guidebook defaults – set once, apply to new guides (new Hub)Guidebook defaults are the standard values that every new guidebook starts from. Set them once, and every guidebook you create going forward inherits them automatically — no re-entering the same…
- General settings – translations, OTA & downloads (new Hub)General settings are your account-wide options in the new Hub. Unlike Guidebook defaults (which new guidebooks inherit and can override), General settings apply to your entire account and aren't tied…
- How to switch between the new and legacy Hub (new Hub)The redesigned Hub and the classic (legacy) Hub run in parallel. Your data stays in sync between them, so you can move back and forth at your own pace —…
Understanding Your Guide
Learn how your Touch Stay guide is organised. These articles explain the structure of a guidebook and how content is arranged using categories, subcategories and topics. Understanding this will make it much easier to organise your guide and keep everything clear for your guests.
Design & Appearance
Make your guide look great and match your brand. These articles show you how to customise the visual style of your guide, including fonts, colours, logos and icons. Small design changes can help your guide look more professional and easier for guests to read.
- Preview of Available Fonts
- How to change the fonts or colours used in the guide
- How to update a category icon
- How to update the guide logo or mobile icon
- How to improve the contrast on the cover page if the text is hard to read
- How to update the fonts and colours on all my guides at once
- How to customise your guidebook appearance (new Hub)In the new Hub, everything that controls how your guidebook looks lives on the Appearance tab inside each guidebook. Cover photo, logo, colours, fonts, navigation bar styling and map pin…
Technical Basics
Learn the basic technical requirements for using Touch Stay. These articles explain which devices are supported, how guests can save the guide to their phone, and how to solve common issues related to the mobile app experience.